ERP Officer
JOB PURPOSE
Reporting to the Technical
Lead ERP at The National Treasury, the role holder will assist in requirement
gathering, fit gap analysis, training and general support of the newly
implemented Microsoft Dynamics 365 ERP at the National Treasury and the Ministry
of Health to support the Global Fund activities in the country (GFTNT). This
will result in full adoption, enhancement, utilization, compliance and ease of
use of the ERP by the said entities.
Key Responsibilities
Requirements Management
- Offer
guidance on techniques to gather information at the right level of detail
and scope to represent all of the stakeholder’s needs, and the ability to
ask questions that lead to an understanding of the business need rather
than what they want.
- Be
actively involved in system requirements gathering for various systems and
product enhancement of the GFTNT ERP and related systems.
Data Analysis
- Work
with cross-functional teams to identify and understand business challenges.
- Identify
the underlying data sets that would be investigated to address the
challenges.
- Generate
insightful data visualizations to provide actionable strategic insights.
- Present
such findings to the business teams and with recommended solutions.
Stakeholders Analysis
- Provide
support to all systems and manage all requests for systems and assist to
resolve all issues.
- Conduct
usability tests and ensure that user interface meets user requirements.
- Provide
reference for users by writing and maintaining user documentation,
providing level 1 and level 2 support and training to users.
Training
- Conduct
systems training needs assessment by collecting information pertaining to
work procedures, work flow, and reports; understanding job-specific
functions and tasks.
- Assist
with assessing individual/group training needs.
- Plan,
prepare and research on different training areas for the users.
- Organizing
and promoting different webinars for awareness and updates for the systems.
- Developing
and delivering programmes of learning activities.
- To
prepare learning materials and videos for the users.
- Conduct
training to program staff as per the plan and need basis.
Systems Documentation
- Facilitate
documentation of systems using different approaches such as use cases,
activity diagrams, sequence diagrams and state charts, data dictionaries,
class or entity relationship diagrams.
- Maintain
system protocols by documenting and updating procedures.
- Maintain
user confidence and protect operations by keeping information confidential.
- Prepare
technical reports by collecting, analyzing and summarizing information and
trends.
- Document
system designs to ease in developing and future referencing.
Technology Updates
- Prepare
technical reports by collecting, analyzing and summarizing information and
trends.
- Assist
in implementation of controls by identifying problems and documenting
improved procedures.
- Ensure
systems are in conformity with the current technology and platforms.
Qualifications
Education and
Professional Qualifications
- Bachelor’s
degree in Information Technology or related field from a recognized
institution with in-depth understanding of business processes, especially
financial
- Microsoft
Dynamics related certification(s)
- Certification
in Training will be an added advantage
- Training
in Finance/Accounting will be an added advantage
Required Experience
- Minimum
of three (3) years’ experience in ERP implementation, training, data
engineering, business intelligence, data science, or a related field
- Knowledge
of Excel, Jet Reports and Microsoft Dynamics applications such as
Microsoft Dynamics Navision and CRM will be an added advantage
- Knowledge
and hands on experience of at least one Accounting Software preferably
Microsoft Dynamics suite
Knowledge, Skills and
Competencies
- Deep
knowledge of ERP System Functional areas especially finance, procurement,
human resources and grants management
- Ability
to translate business needs and requirements into blended learning
software training sessions in line with organization practices
- ERP
Systems implementation skills
- General
business processes analysis, interpretation and modelling skills
- Good
understanding of implementation methodologies e.g. Sure Step Methodology
- Excellent
training and documentation skills
- Time
Management – setting and meeting goals
- Personal
effectiveness
- High
Achievement – focus on success of set goals
- Solving
problems and making decisions
- Good
interpersonal and relation skills
- Effective
communication – training, presentation and writing
- Ability
to work independently
- Team
player with strong analytical and problem-solving skills
- Required
languages: English
(Spoken: fluent | Written: fluent)
Interested? Please visit
our website https://amref.org/job/erp-officer-tnt/ to make your
application. You will be directed to our online portal where you will need to
create an account in order for you to be able to submit your application. Your
application should include a cover letter detailing why you are the best fit
for this position and your CV with relevant skills and experience. Closing date
will be March 22, 2023. Only
shortlisted candidates will be contacted.
Duly note that Amref
Health Africa does not require applicants to pay any money at whatever stage of
the recruitment and selection process and have not retained any agent in
connection with recruitment. Although Amref may use different job boards from
time to time to further spread its reach for applicants, all open vacancies are
published on our website under the Vacancies page and on our official social
media pages. Kindly also note that official emails from Amref Health Africa
will arrive from an @amref.org address.
Amref Health Africa is
committed to safeguarding and promoting the welfare of children, young people
and vulnerable adults and expects all staff to share this commitment. Amref
Health Africa is an equal opportunity employer and has a non-smoking
environment policy.
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