Customer Success
Job Summary
We are looking to hire a dedicated & customer-oriented
customer success specialist to drive customer delight by maintaining good
business relationships with customers, building technical relationships with
the Technology and other internal teams, and ensuring that each assigned
account has a good Customer Health Score.
Key Responsibilities
- Customer Success Management
- Service Improvement.
- Business and QOS Review and Reporting.
- Taking part in incident and change management.
- Customer Activation.
- Drive up SLA adherence, CSAT, and NPS Scores of
customers.
- Assist in reporting requirements when they arise
with the customer.
- Maintain a 360 view of customer accounts and create
an environment to sustain customer growth.
Qualifications
Must-Have Experience;
- 2 years of work experience in a customer-facing role
within a technology organization.
- Experience with digital fintech (Financial Services)
products.
Experience that will count in your favor;
- Customer Management, Digital Payments, Technical
Support, Messaging and Top-up services, Service Management, Customer
Success Management.
- ITIL Certification.
- Bachelor’s Degree in Information Technology or
related courses.
- Communication, Leadership, Teamwork, and
Collaboration.
- Ownership, Dedication, Candid, Customer Centricity,
Ability to navigate escalations.
How to Apply
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