Customer Service Officer/ Underwriting Assistant General Insurance
Job Description
The job holder will be
responsible for enforcing underwriting controls to ensure quality underwriting
and Business.
Key Responsibilities
- Enforce
underwriting controls
- Ensure
clean and accurate data capture
- Timely
preparation of quotations and follow up
- Debiting
of premiums and processing of policy documents within set timelines
- Processing
and checking of underwriting Documents
- Issuing
& signing of Motor Certificates and Yellow cards
- Ensure
that work is done within the set standards of service and TAT
- Give
quality customer service to all clients.
- Safe
keeping of security documents.
- Daily
scanning and indexing of mails
- Initiating
motor valuation and follow up
- Adherence
to the credit control policy
- Follow
up renewals and ensure maximum retention of profitable accounts
- Timely
processing refunds and follow up
- 100%
Adherence to the authority matrix
- Ensure
registry is fully maintained, orderly and up to date
- Ensure
compliance of AML and PEP guidelines
- Ensure
cross sale and up sale opportunities are maximized
- Perform
any other duties as may be required by the management.
Qualifications
- Underwriting
skills and product knowledge
- Customer
service skills
- Good
Communication Skills
- Computer
Literate
- Degree
in a Business related course
- Professional
papers – ACII/AIK
Looking for a job? Download the Kenyan Jobs app from Google Playstore and get the latest jobs and vacancies available in Kenya, go HERE>>>
