Concierge
What
is in it for you:
- Employee benefit card offering
discounted rates in Accor worldwide
- Learning programs through our
Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your
talent and grow within your property and across the world!
- Ability to make a difference in
the local community through our Corporate Social Responsibility
activities, like Planet 21
What you will be doing:
Reporting to the Front Office Manager,
responsibilities and essential job functions include but are not limited to the
following:
- Assist guests with all inquiries,
both hotel and non-hotel related
- Conduct and attend effective
shift briefings to ensure hotel activities and operational requirements
are known
- Maintain good relationship with
Airport Concierge
- Maintain good relationship with
retailers and other service providers within the vicinity and ensure that
information on their promotions are up to date
- Maintain detailed knowledge of
the activities of the day and of key occurrences in your city/location
including directions to key points of interests, restaurants, theatres,
shopping, cinemas, sporting and recreational facilities, banks,
consulates, transport systems and special events
- Maintain adequate supplies of
forms and brochures and ensure they are presented in line with the hotel’s
operating standards
- Consult Log Book for
information/requests left by outgoing shift
- Manage incoming guest mail,
messages, facsimiles and special deliveries
- Manage all transportation
requests
- Manage outgoing guest mail,
courier services and parcel postage as requested by guests
- Maintain order and security of
guest keys and other selected keys kept in Front Office, ensuring key
issue policy is followed
- Receive telephone calls and take
messages for guests who are out
- Conducts all of the above in
accordance with the hotel’s policy, while adhering to Fairmont
brand Standards
Your experience and
skills include:
- Skilled in Front Office
operations and supervision with the ability to work in a multicultural and
diverse environment
- Minimum 3 – 5 years’ relevant
experience with at least 2 year at a Guest services
- Penchant for customer service and
effectively manage guest complaints
- Ability to train and manage a
dynamic team
- Excellent English communication
skills; both verbal and written
- Knowledge of Micros or similar
POS systems, Opera or similar PMS systems and Microsoft Software
Your team and working environment:
Fairmont The Norfolk Hotel has played a
leading role in Kenya’s colorful history, and continues to be Nairobi’s finest
and best-known luxury hotel. The town and later the modern city of Nairobi grew
up around Fairmont The Norfolk hotel, which boasts 170 guest rooms and suites,
and still has its own private tropical gardens. The hotel is still the
traditional starting point for safaris and the Lord Delamere Terrace is modern
Nairobi’s most famous meeting place, where drinks and light meals are served
continuously from morning until midnight.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote
diverse talent.
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