Channel Manager
Your
Role
As
the Channel Manager, you will play a key role in the development of KOKO
Networks in the region, serve our customer base of >50,000, manage our
robust retail network, and drive the acquisition of customers through our
Agents, Customer Sales Team, and activation efforts. You will need to achieve
targets related to building and expanding our Agent Network and growing our
customer base. As such you will be a key contributor to KOKO Networks’ journey
towards 1,000,000 cooker customers in Kenya.
What You Will Do
- Oversee core sales channels
including Agent Network and Customer Sales Team
- Manage the relationship with both
internal and external stakeholders.
- Define priorities and track key
performance indicators for all staff within the Commercial team in line with
the overall commercial strategy.
- Refine our operating model and
strategy for the market ensuring optimal alignment with the overall
Commercial strategy.
- As the Market expert you will be
tasked to advise on modifying and defining the processes to suit business
needs.
- Build, train, manage, and mentor
a team of Sales Managers, Team Leaders, and a network of over 30+ Sales
Agents.
- Ensure efficient management of
the budget.
- Produce analytical reports for
the Management team on the performance of the commercial team, key sales
trends in the market, and customer feedback.
What You Will Bring to KOKO
- University degree in a related
field, with postgraduate degrees preferred
- 15+ years of professional
experience, ideally in FMCG, Telco
- 10+ years of experience in sales
management and leadership.
- Strong understanding of the
business & cultural context in Kakamega/Western.
- Demonstrated success in designing
and implementing sales strategies across urban areas.
- Comfort role modeling behaviors
in line with KOKO culture, including leadership, professionalism, customer
orientation, safety consciousness, and innovation.
- Unquestionable integrity.
