Relationship Officer Job in Kenya - Pamoja Banking

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Relationship Officer Job in Kenya - Pamoja Banking


Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.



The Relationship Officer Credit – Pamoja Banking sector will support the business to achieve its objectives at the branch level. He/she is responsible for all group lending activities at the branch level.

The Relationship Officer Credit – Pamoja Banking sector will report to Branch Business Growth & Development Manager. He /She will manage and coordinate all the group’s activities / operations under him/her to ensure Sector goals (Growth and Quality) and objectives are achieved.

Job Responsibilities/ Accountabilities:

  • Drive growth of high quality portfolio in specific branch/business unit.
  • Sales & marketing of the Sector products
  • Recruitment, intake and training of groups
  • Setting of groups structures, records and training of group officials.
  • Impactiful presence during weekly or monthly group meetings,
  • Appraisal of loans recommended and guranteed by the groups members
  • Participate in approval of group loans
  • Initiate group loans in IGLS
  • Posting of savings,loans, registration and passbook payments in IGLS
  • Participate in data clean up of exited, dormant/idle customers from IGLS
  • Participate in formulation of the Sector strategy and ensures its full implementation.
  • Ensure implementation of Group Lending policies and procedures
  • Participate in development of Sector Products and reviews based on market needs,
  • Actualise Sector Partnerships objectives and align to the Sector objectives,
  • Liaison with various Sector internal and external Stakeholders in the branch environment,
  • Coaching, Mentoring and hand holding the New Relationship officers,,
  • Doing any other duties as may be assigned by the Business Growth & Development Manager or Other line managers.


 Essential Knowledge

  • Excellent understanding of micro customers. Exhibits an exceptional degree of ingenuity, creativity and resourcefulness. Guides and transfers knowledge to his/ her team members.

Key Critical Competencies

  • Mature personality
  • Excellent interpersonal skills and  demonstrated conflicts resolution skills
  • Strong training /coaching skills
  • Strong communication, presentation and negotiation skills
  • Team player
  • Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision
  • Strong analytical skills and problem solving skills
  • Culture sensitive
  • Individual Leadership skills, Excellent Planning and organizing skills
  • Good knowledge of Microsoft office suite
  • Willingness to learn
  • Flexibility and an ability to change focus areas when needed
  • Self-motivated and a self-starter


  • University degree or Advanced Diploma in business related course.
  • Overall C+ in KCSE and C+ in mathematics
  • Experience in micro finance industry is an added advantage.
  • Experienced in project management; Monitoring and evaluation is an added advantage.
  • Computer literacy with high command in Microsoft suite.
  • Able to operate in a performance driven organization
  • Knowledge of and fluent spoken  Kiswahili , English  and at least 1 Kenyans native language

How to Apply

Apply for the job here

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