Relationship Officer – Branch Cashless
Description
Equity Bank is one of the region’s leading banks whose purpose is
to transform the lives and livelihoods of the people of Africa socially and
economically by availing them modern and inclusive financial services that
maximize their opportunities. With a strong footprint in Kenya, Uganda,
Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12
million customers – the largest customer base in Africa. Currently the Bank is
seeking additional talent to serve in the role outlined below.
Responsibilities
Reporting to the Head of Cashless
Distribution in Corporate Banking Department, the ideal candidate’s key duties
and responsibilities will include:
- Focus to recruit top
Fast-Moving Consumer Goods, Corporate and SME customers on cashless distribution.
- Recruit
retailers doing business with the respective distributor to maximize on
the entire eco system
- Engage
distributors and offer supply chain financing to manage sweeps and build
sticky deposits. (Cross sell
stock financing/ overdrafts/ working capital finance/ trade facilitation
to the SMEs/ Distributors down the entire value chain)
- Manage
the timely delivery of all requested product offerings to customers
- Ensure
100% compliance to the Bank’s policies and procedures and adhere to all
other set policies by the industry’s regulator Ensure high standards of
Customer Service are maintained as the contact person between the Bank and
Corporate & SME Banking customers
- Analyze
and understand customer insights and market trends; adapt, communicate and
evolve strategies based on these changes.
- Participate
proactively in various information streams to gather appropriate knowledge
on industry developments and regulatory developments
Qualifications
- Minimum
grade of C+ in KCSE
- Bachelor’s
Degree from a recognized university
- Experience
in Marketing will be an added advantage
Competencies (Knowledge,
skill, experiences)
- Demonstrable
experience of data analysis and reporting
- Effective
relationship building at all levels
- Good
stakeholder communication skills
- Detailed
oriented
- Good
team player and able to work within a diverse team
- Excellent
interpersonal and customer facing skills
- Ability
to work effectively under pressure whilst retaining a strong eye for detail
- Strong
team player, able to work effectively with diverse client groups
How
to Apply
