Passenger Handling, Instructor, Job in Kenya

Passenger Handling – Instructor

Full Time

Brief Description

Organize, conduct & evaluate training & development programmes to enhance organizational and individual performance of operational personnel and commercial customers. Grade H10

Detailed Description

Principal Accountabilities (KEY Performance areas): Accountability (Responsibility)

• Design develop and passenger handling training programs in compliance with Industry standards, Organizational needs and staff development needs.

• Organize training logistics including preparation of learning material and venue arrangements

• Conduct training needs assessment to Identify training and development needs

• Deliver training programs in areas of Inflight Service and other relevant staff development courses in accordance with the approved syllabi/curriculum

• Prepare, administer, mark examinations, and communicate results


• Prepare reports on all trainings conducted to enable continuous evaluation of training

• Issue certificates to qualified participants

• Prepare and submit accurate and complete training records within the stipulated time

• Review training materials to reflect company standards, regulatory requirements and applicable industry standards.

• Maintain competency, qualification and where required certified in the subject matter required to deliver

• Act as internal consultant in subject matter areas and support in driving organization change

• Participate in the development and sharing of annual training calendar in liaison with relevant managers

• Create a learning culture by always engaging learners and their managers.

• Collect participants feedback on delivered learning solutions and ensure regular evolution training

• Monitor and evaluate implementation of the trainings to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level 3).

• Support in the development, monitoring and implementation of e-learning in subject matter areas and training manuals

• Deliver commercial training programs to contribute to the achievement of revenue generation.

• Act as a Subject Matter Expert for the business in regards to Passenger Handling matters

Job Requirements

Knowledge and Experience Qualification (Minimum)

• Bachelor’s Degree or Diploma

Additional Qualifications

• Instructional Techniques

• Instructional Design

Years of Experience (Minimum)

• Five (5) years in operations with two (2) years in supervisory role in passenger handling

Other Skills

• Excellent communication, interpersonal and presentation skills

• Leading self

• Instructional design and delivery skills

• Motivational skills

• Proficiency in office productivity skills

How to apply:

If you fit the profile, then apply today! Please submit a copy of your detailed Curriculum Vitae via the Kenya Airways Recruitment portal only! For more information, visit https://www.kenya-airways.com/about-us/careers/en/

CLICK HERE TO APPLY

Due to the volume of applications that we receive, only short-listed candidates will be contacted.

Kenya Airways is an equal opportunity employer. All qualified persons are encouraged to apply!