Front Office Supervisor
Do you go the extra mile
to create memorable guest experiences? Do you enjoy being the first point of
contact for guests?
We invite you to submit
your application and join our vibrant team as the Front Office Supervisor at
the Fairmont Mount Kenya Safari Club.
What’s in it for you:
- Be
part of creating the historic story of rehabilitating and releasing the
rare Mountain Bongo that was heading toward extinction.
- Working
with a hotel rich in history and known for exemplary services while
growing your career
- Employee
Benefits Card offering discounted rates in Accor Worldwide
- Learning
programs through our Academies
- Opportunity
to develop your talent and grow within your property and across the world!
- Ability
to make a difference through our Corporate Social Responsibility
Activities, like Planet 21.
What will you be doing:
- You
will be the first point of contact for the front office team and guests,
you will be tasked to make memorable experiences for the guests
- Maintain
current and correct posting of all guest charges
- Be
knowledgeable regarding all guestrooms and suites
- Complete each
Front Desk procedure accurately and consistently
- Be familiar
with daily events, times and locations within the hotel
- Create
a team that works together with trust and takes responsibility to meet the
goals of the department / Hotel
- Anticipates
guests’ needs and takes them into consideration
- Updates
dashboard charts for revenue, occupancy rates, average room rate, activity
forecasts and headcount planning
- Collaborate
with other departments to ensure proper planning
Your experience and
skills include:
- Diploma
in Hotel Management, University Degree preferable
- Previous
experience in Front Office supervisory role preferably in a luxurious
property
- Guest
service skills, good communication skills, and memorization skills.
- Computer
knowledge and system proficiency in packages
- Good
written and spoken German and English. French an advantage
- Sales
and motivation skills, negotiation skills
- Knowledge
of MS Office and Opera Cloud an advantage
- Enjoy
training and developing your team
- Strong
guest and service orientation
- Ability
to work in a team and good leadership skills
Job Start Date : 01/03/2023
Your team and working
environment: A Luxurious Hotel in a magical destination, you will be
working with a diverse team and an environment that encourages you to be
yourself and discover limitless possibilities.
Our commitment to
Diversity & Inclusion:
We are an inclusive
company and our ambition is to attract, recruit and promote diverse talent.