Madison Group Limited wishes to recruit for the position of Deputy ICT Manager – Life Assurance.
This position
will be based at the Group’s Head Office in Madison House and will report to
the Group Head of ICT. The role will be responsible for leading the Life
Assurance technical team in managing and supporting business systems including
projects, solutions enhancement, and support issues related to the Life
Assurance Business.
The Role
- Utilize
industry best practices, techniques, and standards while at the same time
adhering to the Company’s Policies, Processes and Procedures with respect
to systems support and IT Service Management.
- Leading
the Life Assurance technical team in managing and supporting business
systems including solutions enhancement and support issues related to Life
Assurance.
- Project
Management, ensuring delivery of projects and initiatives within time,
budget and resource constraints.
- Ensuring
alignment of the Life Assurance technical team towards the company
strategy such as greater reach, industry competitiveness, and overall
profitability.
- Managing
integrations across various platforms with the Life Assurance core
systems: Including analytics platforms, financial systems, communication
systems (SMS and Email).
- Identifying
and executing ICT-based solutions for enhancing efficiencies across
different processes.
- Leading
the weekly service review meetings to monitor progress on projects,
initiatives and issues resolution within the Life Assurance department.
- Escalate
any major risks that relate to either an individual process or the entire
portfolio to the Head of Information Technology.
- Prepare
monthly reports to the Head of Information Technology on the performance
of the entire portfolio of systems supporting the Life Assurance
subsidiary.
- Contribute
to the company’s knowledge and expertise with respect to service
management.
Minimum Requirements
Qualifications,
Experience and Personal Attributes
- A
Bachelor’s degree in Computer Science, Information Technology, or a
related discipline.
- Minimum
5 years’ experience with 2 years in a senior software development and/or
IT systems support role within a large highly digitized organization
managing mission-critical systems.
- Demonstrable
track record in system analysis, software development, relational database
design skills and IT Support functions.
- Good
understanding of the BFSI Industry (Banking, Financial Services and
Insurance) and how Information Technology contributes to the success of
financial institutions.
- A
high level of oral and written communication skills in order to
communicate effectively with executives, senior managers, colleagues and
other stakeholders.
- Highly
analytical in problem solving with the ability to apply original and
innovative thinking.
- ITIL
Service Level Management certification is an added advantage.
How to Apply
Applications including
copies of the latest CV should be addressed to the Group Human Resources
Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke to be received by Monday, 27th February 2023.
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