Customer Experience Associate Job in Kenya

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Customer Experience Associate Job in Kenya

Customer Experience Associate

Job Purpose

Responsible for welcoming customers, learning product information, selling merchandise, maintaining the displays and assist customers by providing the customers with a great shopping experience.

 Job Responsibility and Accountability

  •  Ensure personal presence on the floor and aid customers in locating merchandise.
  • Take customers through all products and provide maximum information.
  • Recommend on the merchandise to be delivered from the Warehouse/store when merchandise is not on the floor.
  • Capture client details on the e-warranty forms.
  • Direct and escort customers to the item testing area, ensure client is given a product demo and products tested are working as per their specifications.
  • Close the sale at minimum discount and assist in the check-out process as well as dispatching or arrange for the delivery by compiling client details.
  • Provide customer feedback on completion of the sale.
  • Share information to customers on the offers available.
  • Inform the customers about purchasing incentives.

  • Responsible for helping build up a business by identifying new business prospects and selling products to them.
  • Provide competitor pricing analysis as and when spotted, and should do regular checks in case of price changes.
  • Coordination with the delivery team and ensure that products are delivered in a timely manner.
  • Ensure that the section is fully stocked and arranged in the sales area in an orderly manner within the department allocated.
  • Replenish stock from stores or warehouse when it reaches the reorder level.
  • Supervise and ensure that merchandize is dust free.
  • To ensure the price tags & feature cards in the appropriate product.
  • Ensuring daily stock checks carried out for the impulse product category assigned.
  • Ensure good housekeeping is maintained and all products are priced & have all feature cards/sale tags
  • Ensure that all products found faulty during the testing stage are communicated to the managers and handed over to the store team
  • Ensure all stocks under your custody is balanced monthly.


  • Able to speak and understand Arabic
  • A minimum of Certificate in Sales, Marketing, Customer care or equivalent.
  • Sales training or exposure in a similar role in retail environment will be an added advantage.


  • At least 1 year experience in a sales environment preferably in retail.
  • Must be friendly with a pleasant and engaging personality.
  • Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.
  • Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
  • Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
  • Should be well-organized and detailed-oriented.
  • Should have basic knowledge of inventory management.
  • Should be of a smart appearance and articulate.
  • Should be able to work under pressure.

 Key Skills:

  • Good selling skills.
  • Good negotiation and influencing skills.
  • Good interpersonal skills.
  • Teamwork and Collaboration.

How to Apply

Interested and qualified candidates should forward their CV to: using the position as subject of email.

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