Customer Experience Associate
Job Purpose
Responsible for welcoming
customers, learning product information, selling merchandise, maintaining the
displays and assist customers by providing the customers with a great shopping
experience.
Job Responsibility
and Accountability
- Ensure
personal presence on the floor and aid customers in locating merchandise.
- Take
customers through all products and provide maximum information.
- Recommend
on the merchandise to be delivered from the Warehouse/store when
merchandise is not on the floor.
- Capture
client details on the e-warranty forms.
- Direct
and escort customers to the item testing area, ensure client is given a
product demo and products tested are working as per their specifications.
- Close
the sale at minimum discount and assist in the check-out process as well
as dispatching or arrange for the delivery by compiling client details.
- Provide
customer feedback on completion of the sale.
- Share
information to customers on the offers available.
- Inform
the customers about purchasing incentives.
- Responsible
for helping build up a business by identifying new business prospects and
selling products to them.
- Provide
competitor pricing analysis as and when spotted, and should do regular
checks in case of price changes.
- Coordination
with the delivery team and ensure that products are delivered in a timely
manner.
- Ensure
that the section is fully stocked and arranged in the sales area in an orderly
manner within the department allocated.
- Replenish
stock from stores or warehouse when it reaches the reorder level.
- Supervise
and ensure that merchandize is dust free.
- To
ensure the price tags & feature cards in the appropriate product.
- Ensuring
daily stock checks carried out for the impulse product category assigned.
- Ensure
good housekeeping is maintained and all products are priced & have all
feature cards/sale tags
- Ensure
that all products found faulty during the testing stage are communicated
to the managers and handed over to the store team
- Ensure
all stocks under your custody is balanced monthly.
Qualification
- Able
to speak and understand Arabic
- A
minimum of Certificate in Sales, Marketing, Customer care or equivalent.
- Sales
training or exposure in a similar role in retail environment will be an
added advantage.
Experience
- At
least 1 year experience in a sales environment preferably in retail.
- Must
be friendly with a pleasant and engaging personality.
- Should
be physically fit as the job requires standing most of the day and the
individual may be required to lift large amounts of stock.
- Should
have visual acuity to determine accuracy, neatness and thoroughness of
work assigned, and determine safety of workplace surroundings for
themselves and guests.
- Should
be cooperative and understand customer needs and wants after a brief
discussion with the customer. People in this profession are convincing and
have a positive influence on the customer or client.
- Should
be well-organized and detailed-oriented.
- Should
have basic knowledge of inventory management.
- Should
be of a smart appearance and articulate.
- Should
be able to work under pressure.
Key Skills:
- Good
selling skills.
- Good
negotiation and influencing skills.
- Good
interpersonal skills.
- Teamwork
and Collaboration.
How to Apply
Interested and qualified
candidates should forward their CV to: careers@hotpoint.co.ke using the position
as subject of email.
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