Branch Team Leader Job in Kenya

Position: Branch Team Leader

Duties and Responsibilities

Executive Role

·  Provides the interface between the CEO and the branch staff.

·  Actively cascades to the staff all decisions and directives from the Executive.

·  Constantly provides the CEO with feedback information on the running of the branch.

·  Provides oversight and management for the day to day running of the branch.

·  Attends company quality meeting and all meetings on behalf of the branch.

·  Member of the Branch Executive Committee. Growth of the Loan Book

·  Ensure the loan book grows as projected through continuous product development and value proposition.

·  Actively participate in effective market penetration.

·  Proactively manage cost to ensure product profitability.


·  In collaboration with the CEO, and strategy team, develop a market penetration strategy that clearly identifies target markets and offer a new and innovative approaches to reach customers, in line with the company’s vision.

·  Oversee sales and marketing execution in the branch to bring in qualified customers, provide customers with a positive experience and efficient management of customer pipeline.

·  Set appropriate sales targets for the staff and monitor progress towards achieving the same and making adjustments as necessary.

·  Ensures product quality is within expected standards.

·  Ensure quality credit appraisals for all applications in the branch.

·  Together with branch staff, keenly manage all Non-performing loans to maintain quality of the book.

·  Maintains and updates tools for monitoring credit.

·  Chairs the Branch Credit Committee. Customer Service

·  Together with the branch staff, develop strategies to maintain and continuously improve service to the customers.

·  Ensures zero tolerance to customer complaints – both internally and externally.

·  Ensures that the set Turn Around Time is adhered to by all branch staff.

·  Maintain high level of confidentiality of customer information.

·  Communicates unsuccessful credit applications to the customers in a professional manner.

Human Resource Management

·  Provides authentic leadership to the staff at the branch level.

·  Develops staff competencies and skills through continuous training of products and policies for performance improvement as per set targets and standards.

·  In charge of leave management at the branch

·  Ensure practical shadow positioning at the branch.

·  Ensure successful portfolio transfer during normal leave and staff exits.

·  In charge of Human Resource Administration at the branch including hiring, disciplinary action, staff documentation and filling, employee relations.

·  Maintains high level of team spirit.

·  Constantly articulates the strategic intent of the company’s mission and core values.

·  Mentors and guides the staff. Policies and procedures

·  Custodian of policies, processes and products manuals – both soft and hard copies.

·  Ensure compliance to company policies and procedures.

·  In charge of the branch assets.

·  Ensure that adequate security is provided in the branch for both the branch staff and customers to transact.

·  Ensure quarterly and annual reports for the product are prepared on time.

·  Ensures that issues raised during branch audit are addressed.

·  Endeavor to create a conducive and clean environment that promote good health and wellbeing of the staff and the customers.

·  Ensures branch contingency planning is operational including backups of branch data on weekly basis. Other duties

·  Any other role assigned by the CEO or HOO

Qualifications and Experience

·  Bachelor’s degree in any Business field from a recognized university /CPA/Credit certification or

·  Diploma in Business field from a recognized institution of higher learning / Credit certification or any other candidate who has demonstrated qualities of a branch manager/ assistant branch manager.

·  At least 3 years practical working experience at a senior level in Credit in a MFI/Finance Institution.

Knowledge and Skills

·  Leadership skills.

·  Report writing skills, Excellent skills in analysis of Financials, communication, interpersonal, organizational and negotiation skills.

·  Demonstrates leadership skills.

·  Working knowledge in IT skills (MS Office especially Excel).

How to Apply

If qualified, please send your CV to Martin@jantakenya.com with the title ‘Branch Team Leader’ by 17th February 2023.