Position: Branch Team Leader
Duties
and Responsibilities
Executive
Role
· Provides
the interface between the CEO and the branch staff.
· Actively
cascades to the staff all decisions and directives from the Executive.
· Constantly
provides the CEO with feedback information on the running of the branch.
· Provides
oversight and management for the day to day running of the branch.
· Attends
company quality meeting and all meetings on behalf of the branch.
· Member
of the Branch Executive Committee. Growth of the Loan Book
· Ensure
the loan book grows as projected through continuous product development and
value proposition.
· Actively
participate in effective market penetration.
· Proactively manage cost to ensure product profitability.
· In
collaboration with the CEO, and strategy team, develop a market penetration
strategy that clearly identifies target markets and offer a new and innovative
approaches to reach customers, in line with the company’s vision.
· Oversee
sales and marketing execution in the branch to bring in qualified customers,
provide customers with a positive experience and efficient management of
customer pipeline.
· Set
appropriate sales targets for the staff and monitor progress towards achieving
the same and making adjustments as necessary.
· Ensures
product quality is within expected standards.
· Ensure
quality credit appraisals for all applications in the branch.
· Together
with branch staff, keenly manage all Non-performing loans to maintain quality
of the book.
· Maintains
and updates tools for monitoring credit.
· Chairs
the Branch Credit Committee. Customer Service
· Together
with the branch staff, develop strategies to maintain and continuously improve
service to the customers.
· Ensures
zero tolerance to customer complaints – both internally and externally.
· Ensures
that the set Turn Around Time is adhered to by all branch staff.
· Maintain
high level of confidentiality of customer information.
· Communicates
unsuccessful credit applications to the customers in a professional manner.
Human
Resource Management
· Provides
authentic leadership to the staff at the branch level.
· Develops
staff competencies and skills through continuous training of products and
policies for performance improvement as per set targets and standards.
· In
charge of leave management at the branch
· Ensure
practical shadow positioning at the branch.
· Ensure successful
portfolio transfer during normal leave and staff exits.
· In
charge of Human Resource Administration at the branch including hiring,
disciplinary action, staff documentation and filling, employee relations.
· Maintains
high level of team spirit.
· Constantly
articulates the strategic intent of the company’s mission and core values.
· Mentors
and guides the staff. Policies and procedures
· Custodian
of policies, processes and products manuals – both soft and hard copies.
· Ensure
compliance to company policies and procedures.
· In
charge of the branch assets.
· Ensure
that adequate security is provided in the branch for both the branch staff and
customers to transact.
· Ensure
quarterly and annual reports for the product are prepared on time.
· Ensures
that issues raised during branch audit are addressed.
· Endeavor
to create a conducive and clean environment that promote good health and
wellbeing of the staff and the customers.
· Ensures
branch contingency planning is operational including backups of branch data on
weekly basis. Other duties
· Any
other role assigned by the CEO or HOO
Qualifications
and Experience
· Bachelor’s
degree in any Business field from a recognized university /CPA/Credit
certification or
· Diploma
in Business field from a recognized institution of higher learning / Credit
certification or any other candidate who has demonstrated qualities of a branch
manager/ assistant branch manager.
· At
least 3 years practical working experience at a senior level in Credit in a
MFI/Finance Institution.
Knowledge
and Skills
· Leadership
skills.
· Report
writing skills, Excellent skills in analysis of Financials, communication,
interpersonal, organizational and negotiation skills.
· Demonstrates
leadership skills.
· Working
knowledge in IT skills (MS Office especially Excel).
How to
Apply
If
qualified, please send your CV to Martin@jantakenya.com with the title ‘Branch
Team Leader’ by 17th February 2023.
Looking for a job? Download the Kenyan Jobs app from Google Playstore and get the latest jobs and vacancies available in Kenya, go HERE>>>
