Young Women Christian
Association Kenya (YWCA) is a women and youth membership based,
non-governmental development Organization.
We
wish to invite applications from interested and suitably qualified candidates
to fill the position of Assistant Hostels Management Officer – HQ within their
establishment.
Job
Title: Assistant
Hostels Management Officer
Positions: One
(1)
Supervisor: National
General Secretary
Duty
Station: YWCA Nairobi-HQ
Main
Purpose of the Job: This position is responsible
for strategy development, implementation, coordination and promotion of YWCA
facilities with an aim of improving its income.
Field
of duties and responsibilities
Income Generation
· Develop
revenue generation strategies
· Influence
business as well as initiatives that support short and long term business goals
· Ensure
full utilization of all cost centers.
· Develop
strategy to ensure 100% occupancy as well as develop a marketing plan strategy
in order to increase business volumes.
Customer
Service
· Ensure
that all available rooms are habitable.
· Support
proactive and real time customer feedback
· Develop
a proactive response to meet client demands
· Improve
overall products, services within the Hostels and wider promotion of YWCA
facilities
Operations
Management
· Support
management of events, groups and activity books to ensure quality service
delivery
· Carry
out daily inspection of all units to ensure utilization of manpower
· Assist
to Co-ordinate activities in the laundry and housekeeping department with
minimal disruption
· Assist
in developing budgets for housekeeping, laundry and public area and ensure that
each one operates within the established limits.
· Ensure
security, health and safety of staff, guests and visitors on site
Facility
management
· Develop
a strategy to ensure effective and efficient management of the facility putting
into account team work
· Develop
debt collection strategy and implement the same
· Improve
visibility of YWCA facilities.
Staff
Management
· Assist
in planning of departmental work as well as development of practical Standard
Operating Procedures (SOPs)
Administrative
duties
· Ensure
proper documentation of the departments assets
· Develop
item/s movement register
· Prepare
reports in line with assigned work
· Develop
an inspection plan for all public areas and guest rooms to ensure that proper
maintenance and standards are achieved and sustained.
· Maintain
quality standards in all areas of responsibility and motivate subordinates to
do the same
· Create
a friendly and courteous attitude in all staff in the department.
· Perform
any other duties as may be assigned by the management from time to time.
Job
Specification and Other Information Related to the Job
Level
of Education/Academic qualification
· Degree/Diploma
in Hotel Management. Housekeeping, property management and accounting skills an
added advantage
Other
Competencies/abilities/skills required
· Report
writing skills
· Time
Management
· Leadership
and conflict management skills
· Strong
attention to details
Relevant
Job experience
· At
least Two (2) years’ proven experience in hotel management for degree holders
and 4 years proven experience for Diploma holders.
Terms
and expression of Interest
This
position is contractual and interested candidates should send their application
and updated CV to recruitment@ywcakenya.org indicating job title, salary
expectations and availability by close of business on 14th February 2023.
Selection of qualified candidates will be on a rolling basis.
Female
candidate are encouraged to apply.
