Job Advertisement: Tour Leader
The
main role for this position is to guide and accompany guests travelling to
various high end destinations and ensure that holiday runs smoothly and meets
all of its promises and expectations.
Key
Responsibilities
· Consistently
deliver a high level of guest service and satisfaction
· Plan,
organize and provide leadership to guests touring various destination of
interest.
· Provide
personalized service, finest educational experience and seamless travel
arrangement.
· Provide
in-depth knowledge about the country rich heritage, its culture, religion, Art
scene and current affairs
· Offer a
wide knowledge of the wild both flora and fauna
· Provide
in-depth knowledge about various exclusive high end destinations.
· Deal directly with guest issues and concerns; ensuring guest’s satisfaction is effectively achieved.
· Assist
and accompany guest during optional activities and meals.
· Communicate
range of information on itineraries before Safari
· Inform
guests of arrival and departure time at each destination on the itinerary
· Respond
to guest’s question and offer help to any problem that may arise.
· Play
the role of a cultural ambassador, offering commentary and interesting titbits
of information, which will allow visitors to fully experience and enjoy the
Country’s social, cultural and historical highlights.
· Provide
report for each trip, in the requested format.
Qualifications
· Degree
or Diploma in Tourism and Wildlife.
· A
registered member of KPSGA and a holder of Silver medal accreditation a Must.
· 5 years
experience as a Tour Leader in a tour Company dealing with very high end
clientele.
Key
Competencies
· Excellent
guests relations skills
· Excellent
communicator with great confidence
· Affable,
intelligent and experienced travel companion
· Ability
to make the logistics of travel irresistibly effortless.
· Able to
effectively communicate in English , in both written and oral forms
· Knowledge
and fluent in Foreign languages will be an added advantage
· Strong
organizational and time management skills.
· Excellent
interpersonal skills
· Knowledgeable
in Flora , Fauna ,social ,Art and Cultural highlights
· Familiarity
and knowledge of key high end holiday destinations.
· Computer
literate
· Strong
ability to work under pressure with minimum supervision
Only
those who meet the above qualifications should email their resume together with
a covering letter to hr@micato.co.ke on or before 27th January 2023.
Only
shortlisted candidates will be contacted
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