Department: Sales
Position: Telesales Agent – Commission
Based
Reporting to: Telesales Team Lead
About SunCulture
About SunCulture
Founded in 2012,
SunCulture’s Vision is to build a world where people take control of their environment
in rewarding and sustainable ways. SunCulture does this by developing and
commercialising life changing technology that solves the biggest daily
challenges for the world’s 570 million smallholder households. We are the
largest distributor of solar water pumps / solar irrigation for smallholder
farmers in Africa and were selected by Fast Company as one of the World’s Most
Innovative Companies in 2021. Here is a good explainer video made by CNBC. Over the last
5 years the company has grown significantly and now employs 400+ people around
the world.
About the Role
Reporting to the Telesales
Team Lead, the Telesales Agent will provide expert advice and information to
our potential customers regarding a variety of products offered by SunCulture.
S/he will play a key role in increasing our profitability and sales revenue
through excellence in customer service and an informed, consultative approach
to selling and client conversion. S/he will also be troubleshooting and
escalating complaints across a number of communication channels. The person
should have excellent communication and interpersonal skills. Computer
knowledge and usage are also a must-have for this role.
Responsibilities
·
Ability to meet end to end product sales targets set by SunCulture
that will be coupled by achieving a high conversion rate.
·
Contact potential or existing customers, businesses, or groups to
inform them about SunCulture products using scripts.
·
Explain technical product features and answer customer questions
about SunCulture products.
·
Lead generate and create a robust pipeline of customer accounts of
potential clientele for SunCulture
·
Be versatile in making extensive outbound calls that meet the
organizations KPIs
·
Adjust sales scripts to better target the needs and interests of
specific individuals.
·
Help the department to develop content for sales presentations or
other materials.
·
Respond to correspondence from customers on both mail and phone
and follow up initial sales contacts.
·
Have the ability to go above and beyond to cover over talk time
daily hour delivery set by SunCulture.
·
Conduct client or market surveys to obtain information about
potential customers to be able to measure customer experience and NPS.
Qualifications
·
Proven experience as a telesales representative or other sales role
·
Proven track record of successfully meeting sales quota preferably
over the phone
·
Good knowledge of relevant computer programs (e.g. CRM software)
and telephone systems
·
Ability to learn about products and services and describe/explain
them to prospects
·
Hands-on, detail-oriented, and with strong execution skills
·
Excellent Communication Skills with the ability to resolve issues
and address complaints
·
Passion for irrigation and in-depth knowledge of the industry and
current trends adaptable for SunCulture
·
Independent thinker with proactive decision-making capabilities
·
Comfortable with ambiguity and experience working in a dynamic
environment
·
Have the ability to handle pressure, keep cool-temper, and handle
rejection gracefully.
·
Be organized and be an expert in time management and meet
deadlines.
·
A diploma or degree in Sales or any other related field is an
added advantage
How to Apply