Internships
BACKGROUND AND JOB PURPOSE
There are several key themes that the
Business in Country Offices (COs) need to enable the Country Strategic Plans
and the ongoing operations in the country. Strategically aligning the TEC
organization in the field to these needs will ensure CO operations are set up
for success. TEC committed to having a technical service that underpins the
regional and country operations and ensures that all the WFP staff are enabled
to do their day-to-day work efficiently and effectively.
The Intern will work as part of the IT unit
under the direct supervision of the IT Officer and support the field offices
needs within the Region for IT infrastructure services & RBN Helpdesk
support activities.
STANDARD MINIMUM QUALIFICATIONS
- Currently enrolled in the
university and have completed at least two years of undergraduate studies;
or have graduated from an undergraduate within the last 6 months in
the fields of Information Communication Technologies, Network and
Telecommunications, Computer Science, or equivalent.
- Currently enrolled in a graduate
programme (Master’s degree) from a recognized university, undertaking the
programmes mentioned above, and have attended classes in the past 12
months,
- Fluent in English (both oral and
written) is a must; knowledge of a second UN language, preferably French,
would be an asset.
KEY SKILLS & COMPETENCIES
- Knowledge in Internetworking
(TCP/IP, firewall, routing/switching, LAN, WIFI, etc.).
- Knowledge in Network Monitoring
systems (SNMP based).
- Knowledge in Microsoft
collaboration and productivity Tools: Microsoft Office package, MS Teams
- SharePoint, O365, Azure or google
apps.
- Knowledge with network
architecture and network monitoring systems.
- Interest in developing
sustainable solutions for country offices, focusing on ICT and renewable
energy.
KEY ACCOUNTABILITIES (not all-inclusive)
- Collaborate with country offices
TEC teams to share information, plan, and provide needful support to
implement various Network related activities in RBN region.
- Responsible for maintaining
information records such as network infrastructure and statistical
databases.
·
Work closely with Network Infrastructure Coordinator to provide
high level network guidance and support to complete RBN region for
prevention and mitigation of threats and abuses on the network.
·
Contribute to draft quality focused training material, procedures,
instructions, and templates from best practice and disseminate through a
Practice Community to Region.
- Resolves support calls
related to WFP standard software and hardware including Office 365 Products,
email, cloud services, operating systems, laptops, desktops, printers,
scanners, smartphones etc.
- Install, assemble, and configure
computers, monitors, networks infrastructure and peripherals such as
printers, scanners and related hardware; pull cables and rewire or direct
the rewiring of cables as required for new installations and office
reconfiguration.
- Adhere to Incident management and
change management procedures.
- Diagnose and resolve technical
problems, associated with computer hardware and software
interrelationships/dependencies and ensure availability to system users.
- Manage and report time accurately
as per assignments.
·
Assist in internal and external conferences.
·
Perform other duties as may be assigned.
TRAINING COMPONENTS
- Ensure to remain compliant to
mandatory course requirements in line with organisational directives.
- 40 hours of learning from
recommended courses (competency based).
- Skill Development 70|20|10 Rule.
- Undertake 1 technical Couse
in respective area of work.
DELIVERABLES AT THE END OF THE INTERNSHIP
- Provide support for various
Network and IT related Services following defined WFP standard procedure
and guidelines. Ticket handling in ITSM Tool (Easy Vista) as per defined
SLA with excellent customer satisfaction/Feedback.
- Regularly updating
Infrastructure/Equipment’s record for field offices in coordination with
field IT staff. To achieve desired goal to upgrade end of life equipment
and core infrastructure for RBN country offices.
- Demonstrate ability to learn and
resolve complex technical issues around normal IT operations and support
related tasks and contribution to continuous service improvement
activities. Continuous participation in Network project activities and
team meetings etc. Customer communication quality improvement as a
continuous process.
TERMS AND CONDITIONS
- Interns receive a monthly stipend
from WFP depending on the duty station of assignment (i.e. Nairobi).
- This position is not remote and will be based in
Nairobi, Kenya for the entirety of the contract.
- WFP is not responsible for living
expenses, arrangements for accommodation, necessary visas and related
costs.
- WFP will recognize
candidates’ educational credentials from recognised institutions that have
been certified by competent international or national authorities such as
the United Nations Educational, Scientific and Cultural Organization
(UNESCO) or Ministries of Education.
- The internship duration is 8
months, full-time.
DEADLINE FOR APPLICATIONS
- The deadline for receiving
applications for this position is February 01, 2023
- Applications for this position
will close at 11:59 p.m. (East African Time) on the deadline date.
- Only shortlisted candidates will
be contacted and advance to the next stage of the selection process.
- WFP embraces diversity and equal
opportunity. We are committed to building a team that celebrates diversity
and inclusivity in all ways.
- Employment is decided on the
basis of competitive selection, qualifications and merit.