Senior Relationship Manager Micro Banking Job in Kenya

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Senior Relationship Manager Micro Banking Job in Kenya

Senior Relationship Manager, Micro Banking

Are you a go-getter, positive-minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.


Job Purpose: The successful candidate will be responsible for setting the strategic agenda for Micro Banking through balance sheet growth, Customer Acquisition, Customer retention, profit & loss targets in order to support achievement of overall business strategy; in a cost effective manner. The job holder will be involved in product development oversight aimed at sustaining the Bank’s competitive position within Micro Baking Segments.

Key Responsibilities:

  • Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
  • Ensure compliance with the Data Protection laws, policies and procedures of the Bank.

  • Develop and lead the implementation of the micro Banking Segment strategy in line with the overall Retail Banking Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
  • Drive sustainable growth and acquisition of new customers for the Micro Banking through the creation, development and maintenance of high quality advisory relationships.
  • To drive customer-led propositions for the Micro Banking Segment by developing a pipeline of value adding customer solutions to include customer experience, products, and service offers.
  • Manage an effective Micro Banking customer’s loyalty program for networking and deepening of Micro Banking market penetration through the Mobile lending strategy.
  • Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank.
  • Facilitate training programs to enhance product knowledge to the Retail Banking teams, branch staff and sales teams on Micro Banking Products.
  • Maintains a detailed and current understanding of the industry; (Micro Banking, current market structures; regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.
  • Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements whilst maintaining the quality of the Micro Banking portfolio within the stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
  • Lead, motivate, and continuously develop a credible high performing Micro Banking team.
  • Review reports to ensure no loss arises from operational lapses and ensure compliance with operations risk requirements.
  • Submit Excess Applications where applicable and ensue NFI is collected as required.
  • Manage check referral process to ensure timely feedback.
  • Ensure house-keeping activities are undertaken without failure to guarantee a clean book
  • Support business operations to ensure audit operations return a minimum of “satisfactory” rating.
  • Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction.
  • Be conversant with policies and procedures pertaining to all bank products and services and be able to adapt to change in these as well as technological changes, and customer sophistication.
  • Acquisition and managing of Micro Banking customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ businesses to enhance liabilities and revenues
  • Achieve budgeted growth in Micro Banking within agreed and approved business risk parameters.
  • Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services.
  • Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
  • Monitor existing portfolio performance to ensure PAR is within the acceptable bank’s standards.
  • Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
  • Role Models the Brand and Corporate Values of the Bank in the internal and external market environment
  • Creating meaningful partnerships and knowledge/resource sharing, creating a supportive team environment to deliver results and bring out the best in team members.
  • Any other official duties that may be assigned to you from time to time by Management.

Key Competencies and Attributes

  • Proven experience in team management, supervision or leadership within a customer facing environment, including performance management & people development.
  • Goal focused and able to spot business opportunities.
  • Builds networks and maintains strong relationships.
  • Has passion and drive to achieve results under difficult circumstances
  • Pleasant and able to relate well in diverse social set ups and teams
  • Upholds high standard of Professionalism, integrity and respect for others
  • Drives high performance in teams.
  • Ability to develop productive working relationships and achieve results with deadlines.


  • Bachelor’s degree in Commerce/Business related field.
  • Master’s Degree or Professional qualification in Banking or related field is a plus.
  • Comprehensive understanding of the Micro Banking market, external environment, and sector.
  • Strong presentation skill set
  • Good analytical skills
  • Highly effective communication and collaboration skills
  • High level of cooperation with others and is responsive to the bank’s and team’s needs.
  • Have a minimum of 5 years working in the Banking Industry; 2 of which must be in a management position.

How to Apply

ALL applicants MUST apply online to the email;; closing date is 20th January 2023. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

“We are an equal opportunity employer”

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