Senior Manager, Consumer Banking, Job in Kenya

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Senior Manager, Consumer Banking, Job in Kenya

Senior Manager, Consumer Banking

Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.


Job Purpose: The successful candidate will be responsible for setting the strategic agenda for Consumer Banking through balance sheet growth, Customer Acquisition, Customer retention, profit & loss targets in order to support achievement of overall business strategy; in a cost effective manner. The job holder will be involved in product development oversight aimed at sustaining the Bank’s competitive position within Consumer Banking Segments.

Key Responsibilities:

  • Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
  • Ensure compliance with the Data Protection laws, policies and procedures of the Bank.
  • Relationship building and management with strategic employers
  • Signing of new MOU’s with strategic partners for FBL to offer packaged products to employees

  • Ownership and follow through for resolution of customer issues from partner institutions
  • Spearheading market penetration for consumer products
  • Monitoring portfolio at risk for consumer facilities while providing leadership
  • Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures.
  • Manage customer requests and transactions in compliance to FBL operational guidelines and procedures with zero tolerance to operational risk and frauds.
  • Develops, Coaches, motivates and manages the performance of individuals and teams within Consumer Banking and across the department to achieve success in career and business goals
  • Actively provides leadership by contributing to the collective Leadership Agenda and sharing business insights/ feedback to maximize the overall performance and wellbeing of the department
  • Role Models the Brand and Corporate Values of the Bank in the internal and external market environment
  • Any other official duties that may be assigned to you from time to time by Management.

Key Competencies and Attributes

  • Proven experience in team management, supervision or leadership within a customer facing environment, including performance management & people development.
  • Goal focused and able to spot business opportunities.
  • Builds networks and maintains strong relationships.
  • Has passion and drive to achieve results under difficult circumstances
  • Pleasant and able to relate well in diverse social set ups and teams
  • Upholds high standard of Professionalism, integrity and respect for others
  • Drives high performance in teams.
  • Ability to develop productive working relationships and achieve results with deadlines.


  • Bachelor’s degree in Commerce/Business related field.
  • Master’s Degree or Professional qualification in Banking or related field is a plus.
  • Comprehensive understanding of the Micro Banking market, external environment, and sector.
  • Strong presentation skill set
  • Good analytical skills
  • Highly effective communication and collaboration skills
  • High level of cooperation with others and is responsive to the bank’s and team’s needs.
  • Have a minimum of 5 years working in the Banking Industry; 2 of which must be in a management position.

ALL applicants MUST apply online to the email;; closing date is 20th January 2023. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

“We are an equal opportunity employer”

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