Senior Manager, Consumer Banking
Are you a go getter, positive minded individual who fits the role
profile captured below? There is an opportunity for ambitious, self-driven
individuals to fill the above position.
REPORTING TO: CHIEF RETAIL BANKING OFFICER.
Job Purpose: The successful
candidate will be responsible for setting the strategic agenda for Consumer
Banking through balance sheet growth, Customer Acquisition, Customer retention,
profit & loss targets in order to support achievement of overall business
strategy; in a cost effective manner. The job holder will be involved in
product development oversight aimed at sustaining the Bank’s competitive
position within Consumer Banking Segments.
Key Responsibilities:
- Ensures that all new businesses are in line with
AML/KYC and CTF laws and regulations and customer information is regularly
updated.
- Ensure compliance with the Data Protection laws,
policies and procedures of the Bank.
- Relationship building and management with strategic
employers
- Signing of new MOU’s with strategic partners for FBL
to offer packaged products to employees
- Ownership and follow through for resolution of
customer issues from partner institutions
- Spearheading market penetration for consumer products
- Monitoring portfolio at risk for consumer facilities
while providing leadership
- Responsible for identifying and reporting potential
and actual Money Laundering Risk, including suspicious transactions in
accordance with the laid down AML policies procedures.
- Manage customer requests and transactions in
compliance to FBL operational guidelines and procedures with zero
tolerance to operational risk and frauds.
- Develops, Coaches, motivates and manages the
performance of individuals and teams within Consumer Banking and across
the department to achieve success in career and business goals
- Actively provides leadership by contributing to the
collective Leadership Agenda and sharing business insights/ feedback to
maximize the overall performance and wellbeing of the department
- Role Models the Brand and Corporate Values of the
Bank in the internal and external market environment
- Any other official duties that may be assigned to
you from time to time by Management.
Key Competencies and Attributes
- Proven experience in team management, supervision or
leadership within a customer facing environment, including performance
management & people development.
- Goal focused and able to spot business
opportunities.
- Builds networks and maintains strong relationships.
- Has passion and drive to achieve results under
difficult circumstances
- Pleasant and able to relate well in diverse social
set ups and teams
- Upholds high standard of Professionalism, integrity
and respect for others
- Drives high performance in teams.
- Ability to develop productive working relationships
and achieve results with deadlines.
Qualifications:
- Bachelor’s degree in Commerce/Business related
field.
- Master’s Degree or Professional qualification in
Banking or related field is a plus.
- Comprehensive understanding of the Micro Banking
market, external environment, and sector.
- Strong presentation skill set
- Good analytical skills
- Highly effective communication and collaboration
skills
- High level of cooperation with others and is
responsive to the bank’s and team’s needs.
- Have a minimum of 5 years working in the Banking
Industry; 2 of which must be in a management position.
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke;
closing date is 20th January 2023. Canvassing will automatically
disqualify the candidate. Only shortlisted candidates will be contacted.
“We are an equal opportunity employer”
