Regional Technical Associates Analyst
The Position
The role holder will be
responsible for bridging the gap between Technology and the business using
supporting mechanisms and act as a first level bridge to business divisions,
regional branches, international businesses, mergers & acquisitions. They
must articulate business technology gaps but also balance them against what is
technologically feasible and financially and functionally reasonable.
Key Responsibilities
- Create
Awareness of IT offerings / policies / processes / procedures to business
divisions across the group
- Manager
IT service surveys (carry out and follow up for resolution using Feedback)
- Visit
Regional Branches Physically and assist resolve any Technology Related
Issues at the Branch while on the ground with support of other Tech
experts at Group Head office.
- Carry
out basic trainings on the use of the Technology Tools – such as ITSM,
emails and access of documents in the Intranet / Share point / website.
- Share
developments, key Initiatives, and Innovations that Technology is running
with (Those already done and those in Progress) that have an impact to
Regional Branches.
- Escalate
any Technology Issues to the Relationship Managers that the End User
Support person cannot resolve at site.
- Share
Feedback on areas of improvement and what Technology is doing right in
supporting Branches- with the larger KCB Group Technology Team.
- Evaluate
branch technology tools at the branch i.e., PCs, Server, Printers, Counter
notes, Network equipment and server rooms
- Manage
escalations pending from ITSM calls out of SLA.
- Offering
1st Line
Support
The Person
For the above position,
the successful applicant should have the following:
- Bachelor’s
degree in Computer Science, Business Technology, Statistics, or a related
field of study.
- ITIL
Foundation/ MCSA (Microsoft suite) certification.
- 3
years’ progressive experience in IT.
- 3
years’ experience in at least two IT disciplines such as Networks, System
Support -T24/CQ/BPM, Hardware maintenance
- 3
years’ prior working experience in a Support Environment
- 2
years’ experience in data analysis and management reporting.
How to Apply
The above position is
demanding; for which the Bank will provide a competitive remuneration package
to the successful candidate. If you believe you can clearly demonstrate your
abilities to meet the criteria given above, please log in to our Recruitment
portal and submit your application with a detailed CV.
To be considered
your application must be received by Wednesday 1st February 2023.
Qualified candidates with
disability are encouraged to apply.
Only short-listed
candidates will be contacted.
