Premium Administration Officer (Contract) Job in Kenya

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Premium Administration Officer (Contract) Job in Kenya

We currently have an exciting career opportunity for Premium Administration Officer. The position holder will report to the Premium Administration Manager and will be based at Head Office in Nairobi.

Role Purpose

The role holder will ensure optimum collection and timely allocation of premiums/contributions through efficient processes, excellent working relations with banks/schemes and effective communication to the process stakeholders.

Main Responsibilities

  • Ensure that contribution/transfers/premium collection is done efficiently and within the agreed deadlines.
  • Liaise with the New business team, Checkoffs and Pension Administrators to ensure correct payment schedules are received and updated in time.
  • Ensure accurate and timely allocation and approval of contributions/transfers/premium received.
  • Timely communication and follow up with clients, agents on contribution/premium arrears.

  • Ensure GWP/contribution collection targets are met.
  • Liaise with Treasury, other business lines, agents/clients to clear any outstanding payments in the assigned bank accounts.
  • Ensure new DDA Mandates are launched to the various bank within the TAT of 3 days and that the databases for the same is accurate and always updated.
  • Regularly run reports on efficiency of various modes of payments and provide daily activity and other reports as required by Management.
  • Respond to all customer queries or inquiries within the TAT of 48 hrs.
  • Improve manual processes through automation and comply with the internal controls in place.

Key Competencies

  • Customer Focus
  • Effective Communicator
  • Passionate
  • Team Player
  • High levels of integrity


  • Bachelor’s degree in Commerce, Finance, Accounting, Actuarial Science or any other related field.
  • CPA-K/ACCA Qualification will be an added advantage.

Relevant Experience

  • A minimum of 2 years’ experience in a similar role.

How to Apply

If you are qualified and seeking an exciting new challenge,

please apply via quoting the Job Reference Number and Position by 16th January 2023.

Only shortlisted candidates will be contacted.

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