Manager E- Channels
The Position:
The IT Digital Channels Unit, within the Banking Systems
Operations Department (Technology Division), is charged with the responsibility
of Support, and Technical Operations, of the Digital Channels, and Middleware
Systems within the Bank. The unit supports the Digital Banking in the areas of
Mobile Banking, Card systems and Merchant Acquiring, Agent Banking, Internet
Banking and International Money Transfers (Both branch based and Digital
IMTs).
The role supports Fintech Services and Systems to ensure service
reliability, quality and integrity; and provide both onsite and off the site
technical support for the live system components as well constantly monitoring
the whole system’s and integrations health status.
Key Responsibilities:
- Provide 1st level Support VOOMA Platform (Mobile
Money, Sopra, Application Gateway) Customer experience, Operations,
Finance and other internal Sections on functionality issues.
- Maintenance of accurate and updated system
configuration and documentation for all the VOOMA systems and ensure that
constant review and versioning is done.
- Provide weekly system performance and incident
reports.
- Work with the development teams to ensure that new
deployments incorporate all the operational requirements.
- Following established change management practices by
ensuring that they are well tested and are rolled out in a manner that
adheres to established business processes.
- Drive attainment of efficiencies through automation
of processes/activities.
- Deploy and support of BCM strategies for Fintech
Services.
- Support VOOMA product development team by
participating in testing and piloting new functionality where required.
- Manage all the security elements related to the
Fintech systems locally (certificates, interfaces, Access to systems).
- Provide Risk Management for all Fintech Systems
Operational requests as per the IS Audit/Risk Recommendations.
The Person:
For the above position, the successful applicant should have the
following:
- University Degree in IT from a recognized
institution.
- Professional Qualification: Oracle Database
Administration Certification/ Unix Based Operating system Administration
Certification/ Cloud Certification/ ITIL Certification will be an added
advantage.
- 3 years’ experience in Digital Channels (Huawei
Mobile Money System) administration.
- 2 years’ experience in Linux Server Administration.
- 2 years’ experience in IT Projects and Business
Analysis.
- 1-year experience in Change Management.
How to Apply
The above position is demanding role for which the Bank will
provide a competitive remuneration package to the successful candidate. If you
believe you can clearly demonstrate your abilities to meet the criteria given
above, please log in to our Recruitment portal and submit your application with
a detailed CV.
To be considered your application must be
received by Wednesday, 25th January 2023.
Qualified candidates with disability are encouraged to apply.
Only short-listed candidates will be contacted.
