Head – Diaspora & Remittances Department
Are you a self-driven
individual with a proven track record to exceed sales targets and customer
expectations? Are you uniquely predisposed to lead quality, convenient,
friendly, and personalized service, quickly and efficiently to diaspora
customers? If yes, then look no further; Co-operative Bank of Kenya, “The
Kingdom Bank” is the ideal place for you, here, you will find growth
opportunities at every step of your career.
Reporting to the Director
– Retail & Business Banking Division, the role holder will be responsible
for developing and executing diaspora Banking strategies, driving initiatives
that will enhance clients’ growth, local and international agent/subagent
recruitments, driving relevant digital clients solutions, managing and
onboarding partners and ecosystems to drive remittances, build clients loyalty
and engagement, enhance team performance at the same time ensuring operational
efficiency and excellent service delivery.
The Role
Specifically, the
successful jobholder will be required to:
- Be a business growth driver.
- Develop winning executable diaspora segment
strategies.
- Develop new and enhance existing product offerings.
- Come up with and effectively enhance the client’s
delivery channel strategies.
- Come up with and enhance sales strategies locally
and internationally.
- Oversee product marketing in a data-driven manner
through research.
- Aggressively drive and deliver exceptional sales
performance by identifying and meeting customer needs and cross-selling
all key diaspora products while meeting clients’ needs.
- Create an empowering environment for the sales
teams, able to role model initiatives and effective team leadership.
- Be innovative, forward-looking, and agile in meeting
clients’ needs and expectations.
- Knowledgeable on matters of diaspora and remittances
for effective business growth.
- Fully aware of all diaspora clients’ local and
international regulations applicable to compliance and risk.
- Able to appraise clients’ credit requirements,
conversant with financial statement analysis.
- Excellent presentation skills to internal and
external stakeholders.
- Own and manage products and channel sales targets to
contribute towards the growth of loans and liabilities.
- Achieve individual and team-assigned financial and
business growth targets.
- Drive new product development after analysis of both
market needs and competitor actions.
Skills, Competencies,
and Experience
- A Bachelor’s degree in Business, Commerce,
Marketing, or a related field of study with a minimum of 4 years of
exposure in the diaspora business.
- Experience in relationship management and customer
service, credit analysis, and administration, and experience in retail,
corporate, treasury and mortgage products as well experience in digital
marketing and money transfer services.
- Professional qualifications (KIB/ACIB/CPA/ACCA) are
an added advantage.
- MBA is an added advantage.
- Excellent relationship management skills, and
interpersonal skills with the ability to build long-term, high-quality,
and trusted relationships.
- Excellent communication, planning, and organization
skills with the ability to set and meet stretching targets and strict
deadlines.
- High-level collaboration skills and ability to work
in a team environment with a focus on winning as a team.
- Result-driven, demonstratable sales track record,
networking, selling, and influencing skills, and ability to identify new
opportunities.
- Demonstrate a solid awareness of operational risk
and quality in driving service excellence.
How to apply
If you fit the profile,
then apply today! Please forward your application enclosing detailed Curriculum
Vitae to jobs@co-opbank.co.ke indicating the job reference number HDB/RBBD/2023 by 31st January 2023.
We are an
equal-opportunity employer.
