Collections Officer Job in Kenya

Job Title: Collections Officer

Industry: Fleet Management

Location: Nairobi

Reports to: Finance Manager

Gross Salary: KShs 50k + Commissions

Job Description

Our client is a premium Fleet Management company looking to hire a Collections Officer to assist with the collection of outstanding debts.

The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible.

You may also be required to institute legal action when payments are not made.

To ensure success as a collections officer, you should have excellent communication, negotiation, and mathematical skills, as well as attention to detail.

A skilled Collections Officer should be able to reduce company losses by encouraging customers to pay their overdue bills.


·  Reviewing the company debtor list.

·  Contacting customers and informing them of their overdue bills.

·  Advising customers on their payment options and suggesting methods of payments.

·  Negotiating suitable payment plans.

·  Maintaining customer payment records.

·  Preparing customer financial statements for banks and the state credit department.

·  Writing final notice warnings to customers when payments are not being made.

·  Instituting legal action when customers fail to pay their debt.

·  Responding to customer queries.

·  Contacting lawyers and insurance agencies to facilitate payments.


·  Bachelor’s degree in accounting, business management, or a similar field.

·  Previous experience working as a Collections Officer preferably in a bank or collection agency will be an added advantage.

·  Excellent negotiating skills.

·  Good written and verbal communication skills.

·  Familiarity with state debt collection laws.

·  Knowledge of payment plans and accounting procedures.

·  Knowledge of office and accounting software.

·  Patience and resilience.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Collections Officer – Fleet Management) to before 30th Jan 2023.