Job Title: Client Relationship Manager
Industry: IT
Location: Nairobi
Gross
Salary: 100k – 150k
Our
client is a leading provider of all managed IT, CLOUD Services, Backup,
Disaster Recovery, and Cyber Security Solutions they are looking to hire a
Client Relationship Manager to Develop and Manage existing business relationships
and generate additional and retain existing income the in sales funnel.
Be
knowledgeable of all our Software environments and how you can engage the
current portfolio customers to see the value in us.
Know
our competition and gather market intelligence that will be shared with the
sales team.
Key
Responsibilities:
· Act as the main point of contact in all matters relating to client concerns and needs
· Build
and strengthen client relationships to achieve long-term partnerships
· Maintain
accurate client records, keeping track of any contract updates and renewals
· Work
with sales and other internal teams to develop strategic marketing plans and
ensure KPIs are being met
· Develop
a thorough understanding of our products and service offerings to better upsell
and cross-sell to clients
· Meet
and exceed your set revenue and product target by developing relationships with
targeted customers.
· Take
inquiries and requests from customers and address their needs
· Stay on
top of accounts, making sure they’re receiving services that are within their
budget and meeting their needs
· Meet
regularly with other members of the team to discuss progress and find new ways
to improve business
· Generate
progress reports to give to clients and higher-ups within the organization
· Identify
upsell, cross-sell, and renewal opportunities and communicate with the team
regularly
· Engage
with clients at a senior, decision-making level to understand their business
needs, to leverage our Solutions to meet the customer’s business needs and to
grow relationships with a longer-term focus.
· Create
a long term and short-term strategy to HOD in conveyance of how you can show
the capability to meet and exceed set target
· Create
and manage sales pipeline and achieve pipeline conversion to sales targets.
· Ability
to review self-sales closure ratio and continuously push to reduce it
· Developing
and managing targeted marketing activities with our Sales department.
· Attend
all training on existing or new services offered by the organization
· Know
and adhere to all the setout renewal, cross sell and churn processes and use
the systems relevant to the processes (Odoo)
· Gather
market intelligence and share with the team on a daily/weekly basis
· Work
hand in hand with team in analyzing potential areas of growth and where we can
groom
· Any
other duties and responsibilities as the company sees fit.
Skills
and Qualifications
· Bachelor’s
degree in a Sales and/or Marketing related field
· 4-5
years relevant working experience in Account management three of which should
be at the senior level preferably in an ICT environment
· Chartered
Institute of Marketing (CIM) qualifications or its equivalent exam MS-900:
Microsoft 365 Fundamentals, Sophos Sales, Bitdefender Sales, Parallels RAS
Sales Managed IT Sales, Standard Operating Procedures
· Experience
or qualification in ICT-related an added advantage.
· Proven
track record of meeting or exceeding quotas and receiving positive customer
feedback
· Ability
to multitask and juggle several responsibilities simultaneously
· Strong
written and verbal communication skills
· Good
attention to detail and organizational skills
· Proven
Solution Selling or Consultative account development skills with high levels of
documentation
· Excellent
presentation skills
· Learn
fast with regard to new systems and solutions
· Self-starter
with excellent communication skill
· Build
relationships internally and externally
· Work
independently, using initiative
· Work
well within a team
· Attention
to detail
· Efficient
written and oral communication skills
· Self-motivated,
hardworking, sociable, and driven by professional success
How to
Apply
If
you are up to the challenge and possess the necessary qualification and
experience; please send your CV only quoting the job title on the email subject
(Client Relationship Manager- IT) to vacancies@corporatestaffing.co.ke before
27th January 2023.
