Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers.
The
main task is to coordinate live rider operations and ensure daily performance
against a range of KPIs.
Location: Preferred
candidates should be residing along Waiyaki Way.
Primary
Responsibilities:
· Monitor,
anticipate and manage the live operation to ensure a great user experience.
· Manage
real-time fleet capacity.
· Lead
the communication with the fleet for ongoing orders.
· Give
structured and actionable daily feedback to the ops managers.
· Ensure
a smooth operation by coordinating communication with Live Ops support,
clients, couriers, and other operational departments.
· Ensure
that quality assurance checks are completed and maintained.
· Assist clients with product selection and pricing to improve transportation routes.
· Monitor
deliveries, ensuring customer satisfaction and maintaining accurate logs of all
transportation and goods.
Skills:
· You are
aligned with our company values and enact them both in your personal and
professional life
· Effective
English written and communication skills
· Computer
proficiency in MS Office, G-docs and call center equipment/software programs
· Organized
and logical, willing to adapt quickly to changing policies and procedures.
· Must be
able to work as part of a team in a fast-paced and pressured environment,
· Communicating
effectively with both colleagues and clients and following verbal and written
instructions.
· Must be
able to efficiently solve problems relating to dispatch of orders locally.
Qualifications:
· Degree/diploma
level in a Business or Social Sciences related field, or having equivalent work
experience (6 + months).
· Previous
call center experience is required or at least 1 year experience in a similar
role.
· Proficiency
in English (Excellent verbal and written communication skills)
· Computer
Literacy: Knowledge and Confidence in MS office
· At
least 1-2 years’ experience of sales or marketing in a B2B environment
· Sales
and marketing best practice / knowledge of current tools (i.e. CRM tools)
· Swahili
or any other local language is an advantage
The
position ideally seeks individuals residing along WAIYAKI WAY due to the nature
of work.
To
Apply:
Applicants
who meet the requirements stated above should send their applications and
detailed CVs with a day – time Telephone number to the email address:
jobs@hcsafrica.com. Indicating
Call Center Agent on the Subject line- with your location.
Candidates
MUST indicate their Current and Expected salaries.
