Job Vacancy: Branch Manager
Job
Location: Nairobi, Kenya
Duties
and Responsibilities
· Provides
the interface between the CEO and the branch staff.
· Actively
cascades to the staff all decisions and directives from the Executive.
· Constantly
provides the CEO with feedback information on the running of the branch.
· Provides
oversight and management for the day to day running of the branch.
· Attends
company quality meeting and all meetings on behalf of the branch.
· Member
of the Branch Executive Committee.
· Proactively
manage cost to ensure product profitability
· In collaboration with the CEO, and strategy team, develop a market penetration strategy that clearly identifies target markets and offer a new and innovative approaches to reach customers, in line with the company’s vision.
· Oversee
sales and marketing execution in the branch to bring in qualified customers,
provide customers with a positive experience and efficient management of
customer pipeline.
· Set
appropriate sales targets for the staff and monitor progress towards achieving
the same and making adjustments as necessary.
· Ensure
quality credit appraisals for all applications in the branch
· Together
with the branch staff, develop strategies to maintain and continuously improve
service to the customers.
· Ensures
zero tolerance to customer complaints – both internally and externally.
· Ensures
that the set Turn Around Time is adhered to by all branch staff.
· Maintain
high level of confidentiality of customer information.
· Develops
staff competencies and skills through continuous training of products and
policies for performance improvement as per set targets and standards.
· In
charge of leave management at the branch
· Ensure
successful portfolio transfer during normal leave and staff exits.
· In charge
of Human Resource Administration at the branch including hiring, disciplinary
action, staff documentation and filling, employee relations.
Policies
and procedures
· Custodian
of policies, processes and products manuals – both soft and hard copies.
· Ensure
compliance to company policies and procedures.
· In
charge of the branch assets.
· Ensure
that adequate security is provided in the branch for both the branch staff and
customers to transact.
· Ensure
quarterly and annual reports for the product are prepared on time.
· Ensures
that issues raised during branch audit are addressed.
· Endeavor
to create a conducive and clean environment that promote good health and well
being of the staff and the customers.
· Ensures
branch contingency planning is operational including backups of branch data on
weekly basis.
Other
duties
· Any
other role assigned by the CEO
Qualifications
and Experience
· Bachelor’s
degree in any Business field from a recognized university is an added advantage
· Diploma
in Business field from a recognized institution of higher learning.
· At
least 3 years working experience in the service industry i.e. Salons, Spa,
Restaurants
Knowledge
and Skills
· Leadership
skills.
· Report
writing skills, Excellent skills in analysis of Financials, communication,
interpersonal, organizational and negotiation skills.
· Demonstrates
leadership skills.
· Working
knowledge in IT skills (MS Office especially Excel).
How to
Apply
If
you are up to the challenge, possess the necessary qualifications and
experience, kindly send your detailed CV quoting the job title on the email
subject “Branch Manager” to: vacancies@jantakenya.com by or before 30th January
2023.