Manager E- Channels, Fintech
The Position:
The IT Digital Channels
Unit, within the Banking Systems Operations Department (Technology Division),
is charged with the responsibility of Support, and Technical Operations, of the
Digital Channels, and Middleware Systems within the Bank. The unit supports the
Digital Banking in the areas of Mobile Banking, Card systems and Merchant Acquiring,
Agent Banking, Internet Banking and International Money Transfers (Both branch
based and Digital IMTs).
The role supports Fintech Services and Systems to ensure service reliability, quality and integrity; and provide both onsite and off the site technical support for the live system components as well constantly monitoring the whole system’s and integrations health status.
Key Responsibilities:
- Provide
1st level Support VOOMA Platform (Mobile Money, Sopra, Application
Gateway) Customer experience, Operations, Finance and other internal
Sections on functionality issues.
- Maintenance
of accurate and updated system configuration and documentation for all the
VOOMA systems and ensure that constant review and versioning is done.
- Provide
weekly system performance and incident reports.
- Work
with the development teams to ensure that new deployments incorporate all
the operational requirements.
- Following
established change management practices by ensuring that they are well
tested and are rolled out in a manner that adheres to established business
processes.
- Drive
attainment of efficiencies through automation of processes/activities.
- Deploy
and support of BCM strategies for Fintech Services.
- Support
VOOMA product development team by participating in testing and piloting
new functionality where required.
- Manage
all the security elements related to the Fintech systems locally
(certificates, interfaces, Access to systems).
- Provide
Risk Management for all Fintech Systems Operational requests as per the IS
Audit/Risk Recommendations.
The Person:
For the above position,
the successful applicant should have the following:
- University
Degree in IT from a recognized institution.
- Professional
Qualification: Oracle Database Administration Certification/ Unix Based
Operating system Administration Certification/ Cloud Certification/ ITIL
Certification will be an added advantage.
- 3
years’ experience in Digital Channels (Huawei Mobile Money System)
administration.
- 2
years’ experience in Linux Server Administration.
- 2
years’ experience in IT Projects and Business Analysis.
- 1-year
experience in Change Management.
How to Apply
The above position is
demanding role for which the Bank will provide a competitive remuneration
package to the successful candidate. If you believe you can clearly demonstrate
your abilities to meet the criteria given above, please log in to our
Recruitment portal and submit your application with a detailed CV.
To be considered your
application must be received by Wednesday, 25th January 2023.
Qualified candidates with
disability are encouraged to apply.
Only short-listed
candidates will be contacted.