ADMISSION OFFICER (Job Ref: ZU/10/adv/68/2023)
The objective of this
position is to provide world-class customer service, delivering quality at all
times and ensuring total Customer Delight. To always deliver service in the
true spirit of our Core Values – Integrity, Commitment to excellence, Innovation,
Customer Focus and Team Work.
Duties and
Responsibilities
Reporting to the Lead
Admission Officer, the position holder will be responsible for the following,
amongst others:
- Answer
incoming phone calls on designated lines.
- Respond
to customers’ emails.
- Manage
and resolve customer complaints.
- Document
all call information according to standard operating procedures.
- Identify
and escalate issues to supervisors when the need arises.
- Compiling
reports on overall customer satisfaction.
- Keeping
records of customer interactions.
- Keep
an up-to-date report of all enquiries and conduct follow-ups.
- Filling
out application forms..
- Processing
of admission forms.
- Preparation
and dispatch of admission letters.
- Follow
up for admissions and reporting.
- Providing
correct information to clients and other stakeholders.
- Managing
incoming calls and outgoing calls.
- Participating
in ensuring student retention.
- Contributing
to team effort by accomplishing related tasks as needed.
Qualifications &
Experience
- Bachelor’s
Degree in Communication, Public Relations, Business or Marketing.
- At
least 1-year relevant experience in Customer Service.
- A
motivated self-starter.
- Extra
Miler and a Problem solver.
- Advanced
skills in MS Office (Excel, PowerPoint) and the internet.
- Problem-solving
skills.
- Excellent
communication skills including fluency in written and spoken English.
- Ability
to adhere to deadlines.
- Passion
for quality, keen and self-driven.
- Good
analytical and reporting skills.
- Good
understanding of University procedures and standards.
- Understanding
of University QMS procedures and standards.
How to Apply
Interested candidates
should send their applications to vacancies@zetech.ac.ke quoting the job reference
number on the subject line and; indicating their current and
expected salary on their
application letter, not later than 13th
January 2023.
ZETECH UNIVERSITY IS AN
EQUAL OPPORTUNITY EMPLOYER
Kindly note that only
shortlisted candidates will be contacted.
Note: The recruitment and
shortlisting for this position will be on a rolling basis. We do not ask for
money in any step of the hiring process and all meetings including
interviews will be held in our Campus in Ruiru: Beware of fraudsters.
