Product Configuration Specialist
The Position:
Reporting to the VOOMA
manager this role is responsible for leading the requirement analysis of the
bank’s digital products, product configuration testing and prototyping. The
role is also responsible for working closely with the banks vendors to define
requirements, feature roadmaps, document and sign off change requests as well
as plan for platform upgrade.
This job holder will
support development of new products and services, enhancements, maintenance and
creating customer focused self-service and digitally enabled products. The role
is also responsible for driving innovation and roadmap on the bank’s payments
and lending platform through the Technology team and 3rd party vendors and
partners.
Key Responsibilities:
- Gain
a deep understanding of the banks digital platforms working with vendors
and the Technology team to define the platform roadmap, customizations and
change requests.
- Analyzing
and documenting requirements for new products and services and associated
controls, customer journeys and notifications, arising from new business or
customer requests
- Support
the progression of change requests from product managers and business
users to testing, prototyping, deployment, and regression tests post
deployment
- Work
with different stakeholders including Technology, Risk, Customer Experience
and Operations team in ensuring DFS product delivery standards are adhered
to
- Configure
and document configuration solutions for the Vooma platform in line with
agreed business requirements. Maintain Vooma change requests documentation
and track progression with the platform vendors
- Maintain
good quality documentation of configuration changes made on the platforms
including roles and permissions matrix of the platforms
- Scope
and prioritize configuration change requests from product managers, track
and report on delivery status
The Person:
For the above position,
the successful applicant should have the following:
- University
degree from a recognized institution preferably in either Computer Science
or Technology related.
- 3
years Technology experience with at least 2 years’ experience in product
development and business analysis and 1 year experience in Project
Management / Relationship Management and Mobile Money/ Payments or Lending
Platform Configuration and Support.
How to Apply
The above position is
demanding role for which the Bank will provide a competitive remuneration
package to the successful candidate. If you believe you can clearly demonstrate
your abilities to meet the criteria given above, please log in to our
Recruitment portal and submit your application with a detailed CV.
To be considered your
application must be received by Friday, 30th December 2022.
Qualified candidates with
disability are encouraged to apply.
Only short-listed
candidates will be contacted.
