Wananchi Group
Job Title: NOC Engineer
Department: Technical
Description: Reporting to the Manager
– NOC, the core role of NOC Engineer will be network monitoring especially
ticketing, field dispatch coordination, tracking of resolution and update, as
well as Node audit and redundancy tests.
Responsibilities
· Proactive network
monitoring and alert encompassing timely fault detection, accurate ticketing
and alerting, active fault resolutions follow-up and updates using our alert
platforms accurately and as required (SMS, WhatsAPP, Calls, Emails etc.)
· Consistent and proactive monitoring, troubleshooting and reporting of all outages on infrastructure including but not limited to data centre, GPON network, Hybrid Fiber coax, TV systems, Local and International IP backbone, Metro Switch network, Voice network, Power, SDH/Transmission Network and Monitoring screens.
· Monitoring, managing and
maintaining Network Management Systems/Servers: SolarWinds Orion, Easy Docsis,
Broadhub, Cacti, Nagios,AIMA, Huawei GPON NCE, ECI Managers.
· Validating alarms from
monitoring tools for downtime reporting and for raising trouble tickets.
· Doing reports on network
uptime & availability.
· Monitoring regional and
international circuits via CMT,Work, TATA, PCCW, Zesco, EASSy, Seacom and
Bharti Airtel India (SEMEWE 4 and IMEWE).
· Follow-ups on downtime
resolution to adhere to SLAs and providing RFOs on time.
· Accurate incident
management: Raising accurate Tickets on all faults within stipulated SLA
· Attending field support
or assisting Field Support engineers in bringing up new links/troubleshooting
field related outages
· Troubleshooting and
resolution of faults on 2nd tier escalation from Support as per WBS escalation
matrix
· Network Documentation:
This involves maintenance of WIKI and technical documentation (for NOC) of
processes and procedures used throughout normal operations.
· Manage network
maintenance, both emergency and planned in co-ordination with other departments
involved
· Develop
solution/customer network diagrams for new projects being handled on the NOC
level.
How to Apply
Interested and qualified candidates to submit their applications
including a detailed CV and day time telephone
contact to recruit@ke.wananchi.com on or before 6th
December 2022.
The subject line should read NOC Engineer.
Wananchi Group is an equal opportunity employer
and will offer competitive remuneration and benefits to the right
candidate.
Only short-listed candidates will be contacted.
Note: Canvassing will
lead to automatic disqualification.