Healthcare Underwriter – Retail
The Role
The jobholder will be
responsible for underwriting, vetting, set-up, renewal, servicing and support,
documentation and management of schemes on Hais, and handling of related
queries from clients and intermediaries on existing schemes
Key Responsibilities
- Ensure
accurate setting up and managing of membership details in Hais within set
TAT’s
- Ensure
accurate and timely system entry/capture of medical benefits purchased and
regular maintenance and update
- Ensure
correct, prompt debiting and dispatch of premium invoices and the
renewal/commencement premium schedules to the client/intermediary.
- Co-ordinate
with the outsourced card production team on preparation of medical cards
- Handling
queries from walk in clients, brokers, agents.
- Follow
through the reports required by client/intermediary within the expected
TATs and SLAs
- Preparing
policy documents and endorsements and dispatch of the same to the relevant
client
- Support
duties for fellow underwriters as directed by the Supervisor
- Ensure
printing and dispatch of premium debits/credits and r schemes
reconciliations.
- Familiarize
with system to note it’s extremes and what needs to be adjusted
- Handle
reconciliation of premiums where disputes arise
- Handle
reconciliation of membership data to ensure accuracy
- Liaise
with the product and business development teams to evaluate the products
- Organize
and attend meetings with clients and intermediaries
- Handle
renewal process and secure the schemes renewals assigned to the portfolio.
- Client
interactions – to be able to deal with our customers face to face as walk
ins or when we visit clients
- Investigation
of issues, an ability to recognize trends of issues and where other
processes are going wrong – being proactive in recommending solutions.
- The
team member will be expected to take ownership and seek to resolve queries
- Support
on premium and excess collection
Minimum Requirements
Experience and
Qualifications
- At
least 2 years’ experience in Heathcare Underwriting department
- Degree
in Insurance or relevant field.
- Progress
in insurance professional course (AIIK or ACII) will be an added advantage
How to Apply
Qualified candidates are
requested to forward their applications together with their CV’s and copies of
documents to the Group HR Manager on hr_recruitment@madison.co.ke not later than 31st December,
2022.
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