Customer Satisfaction Associate Job in Kenya

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Customer Satisfaction Associate Job in Kenya

Job Vacancy: Customer Satisfaction Associate

Location: Nairobi

Industry: Service

Job Responsibilities

·  Moderating and screening written user content on profiles

·  Moderating and screening user-submitted photos

·  Handling online support requests.

·  Responding to incoming calls and chats.

·  Various support tasks assigned.

Job Qualifications

·  A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.

·  Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system – speed and accuracy are important

·  Ability to thrive in a multitasking environment and can adjust priorities on the fly.


·  Ability to respond promptly and prioritize workload effectively based on the needs of customers.

·  Keen attention to detail and effective time management skills

·  Eager to learn, adapt and collaborate at all levels.

·  Outstanding work ethics (reliable, motivated, professional, and ability to work under minimum supervision)

·  Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.

·  Ability to escalate issues through the appropriate channels – we thrive on feedback.

·  Readiness to work in the dating sphere

Job Requirements

·  K.C.S.E Minimum of a B-

·  Bachelor’s Degree in a business-related field with a 2nd class honors upper

·  1.5 and above years of customer service experience with call center experience as an added advantage.

·  An exceptional level of computer literacy especially in MS office.

·  Advanced fluency in English both written and verbal – Knowledge of foreign languages will be an added advantage.

·  Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am.

How to Apply:

A. Submit your application through our ATS (Applicant Tracking System) at ats.flexi-personnel.com under the Customer Satisfaction Associate job posting

OR

B. Send your application to careers@flexi-personnel.com by 31st December 2022 indicating Customer Satisfaction Associate – as the Email Subject and your expected minimum wage in the subject line.

NB: Flexi Personnel does not charge candidates for job placement.

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