Configuration Management Analyst
The Position:
The Software Asset
Management function is domiciled within the larger Technology Service Delivery
Unit in Technology Division. SAM as practice is intended to achieve and drive
the following within the bank:
- Be
a strategic decision maker for software Assets (Entire Lifecycle).
- Oversee
and enforce software policies and procedures by increasing awareness
throughout the organization.
- Track,
measure, and report on software compliance and optimization.
- Act
as a point of escalation for software issues not resolved at operational
level.
- Streamline
and automate SAM efforts to enable an elevated stakeholder experience.
- Track
and deliver a positive Return on Investment (ROI.
The Configuration
Management Analyst owns the configuration management process whose aim is to
identify, record, control, report, audit and verify service assets and
configuration items, including baselines, versions, constituent components,
their attributes, and relationships to support the Service Management processes
efficiently and effectively by providing accurate configuration information.
Key Responsibilities:
- Records
and maintains CI information and relationships for all in-scope CIs
contained within the Configuration Management Database (CMDB), ensuring
data is current and provides quality input for Incident, Problem, Change,
and other IT Service Management processes.
- Provides
design guidance on the structure of the CMDB, including CI types, naming conventions,
required and optional attributes and relationships.
- Oversees
and performs configuration audits on a regular basis, identifying records
with incorrect or outdated information, and coordinating with CI owners to
remediate data inaccuracies.
- Monitors
health of the Configuration Management process and the CMDB, recommending
process, design, or operational updates to reduce time and cost
requirements for CMDB upkeep and improve overall data quality.
- Manages
business service mapping process, providing a visual representation of CI
relationships and helping to show real-time business impact of CI changes
and services that are impacted by an outage.
- Responsible
for developing and maintaining Configuration Management standards,
processes, policies and procedures; recommend updates based on experiences
to streamline processes and improve efficiency of execution.
- Collaborate
with IT Asset Management and other technology teams to design integrations
and consolidate data from hardware discovery and asset repository systems,
ensuring the CMDB has updated source data.
- Design,
implement, and socialize detailed configuration management reports and
dashboards to show overall health of the CMDB and the IT infrastructure
enterprise wide.
- Develop
materials and execute training for technology staff on Configuration
Management principles, policies, standards, and procedures to drive
adoption and adherence to these procedures across the enterprise.
The Person:
For the above position,
the successful applicant should have the following:
- Bachelor’s
Degree (any IT/ Business Related degree).
- Any
one of the professional qualifications listed is required ITIL Foundation/
Project management/ MCSE/ Linux is required.
- 5
years’ experience in Infrastructure Support (Hardware & Network) at a
supervisory level within Microsoft & Linux environments.
- 5
years’ experience in Configuration Management at supervisory level.
- 3
years’ experience in Change Management and 2 years’ experience in Project
Management.
- 2
years’ experience in Service Desk support in an ITIL compliant environment
and/or Application support.
- Knowledge
and experience with ITSM /Software Asset Management / CMDB Tool.
How to Apply
The above position is
demanding role for which the Bank will provide a competitive remuneration package
to the successful candidate. If you believe you can clearly demonstrate your
abilities to meet the criteria given above, please log in to our Recruitment
portal and submit your application with a detailed CV.
To be considered your
application must be received by Wednesday
7th December 2022.
Qualified candidates with
disability are encouraged to apply.
Only short-listed
candidates will be contacted.
