Attachment Opportunity IT
Associate
Company Description
About Digital Divide Data (DDD)
Digital Divide Data (DDD) is a US-based non-profit, mission-driven enterprise with the goal of using technology and digital skills to bridge the divide between economically and socially marginalized youth and employment opportunities that lead to a sustainable and viable future. DDD identifies talented but underserved youth in Africa and Asia (Kenya, Cambodia, and Laos are the main centers) to enter formal employment, undergo professional training and skills development, and pursue tertiary education. Our headquarters are in New York, and we have over 1,500 employees across our operations in Kenya, Cambodia, and Laos.
An attachment opportunity
in Information Technology Support is available at the Digital Divide Data for a
passionate, tech-savvy and dependable student. DDD is a non-profit organization
with a small team of dedicated professionals working to support the business
achieve its social and financial goals.
This attachment offers
practical work experience, an introduction to Windows desktop support and an
opportunity to gain experience with the technical operations. This attachment
will involve challenging opportunities, real technical projects, and
interaction with staff. This is a great opportunity to gain hands-on experience
in the computer field. If you have exceptional customer service skills, are
highly dependable and enjoy being the one that everyone comes to for computer
technical help, then we are looking for you.
The IT Associate will
provide direct technical assistance and support to DDD staff for network,
hardware, and software issues. Duties include installing and maintaining
computer systems including software and hardware on desktops and laptops,
resolving internet and network access issues (both wired and wireless),
providing network printer support, meeting with staff to provide one-on-one
technical assistance as needed/requested, providing training to staff on
software and hardware use, determining causes of computer/software/network malfunctions
through evaluation and testing and resolution via modifications, repair, or
external support assistance.
Essential Job Duties/Responsibilities:
• Respond to user requests
for service, troubleshoot problems and help develop solutions.
• Support PC hardware
components, desktop operating system software, and application software.
• Perform minor repairs to
equipment and arrange for other servicing needs.
• Identify and report
system issues to vendors. Monitor and test resolution of those issues sent to vendors.
• Monitor antivirus
software and updates and repair computers infected with spyware, adware and/or
viruses.
• Monitor backup systems
and procedures to ensure data security.
• Record activities,
solutions and other responses to request for service.
• Assist in maintaining
inventory records and documentation for equipment.
• Contribute to DDD’s
technical documentation and participate in policy, procedure, and standards
development.
• Consult with vendors,
perform research and evaluate products to assist in the selection and purchase
of equipment and installation or upgrade of systems.
- Ongoing
College students seeking for attachment and are eager to learn
- Graduates
who are looking for an opportunity to gain hands-on experience in the computer
field.
How to Apply
We are an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran status, or
disability status. If interested kindly submit your application on or before 7th Dec 2022.
