Technical Advisor Job in Kenya

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Technical Advisor Job in Kenya

Loxea Limited

Job Title: Technical Advisor

Department: Fleet

Section / Unit: Fleet

Reports to: Fleet Team Leader

Work station: Nairobi

Direct Reports: N/A

Indirect Reports: N/A

JOB PURPOSE: Be the main point of contact for customers and ensure maintenance of the vehicles are on time, according to the customers’ expectation and at the expected costs.


MAIN RESPONSIBILITIES OF THE JOB

Managerial Responsibilities

·  N/A

Operational Responsibilities

·  Participate in preparing quotes for customers by updating the quotes received from the Dealers (costs of service level agreements & tires). Explain to the customers the different levels of service and the breakdown, for all brands and models sold by CFAO.

·  Organise for the vehicle maintenance. Anticipate the visit, coordinate with the customer/user and the workshops for an appointment, follow up to make sure the maintenance is done in the expected time (compliant with SLA timelines) and with the expected quality level. Check from time to time through visits to the workshops;

·  Communicate with the customer on the work done on the vehicle, and ensure it complies with their expectations as per the specific claim on receipt of the vehicle at the Workshop.

·  Participate in the decision of providing a relief car based on the urgency of the repairs or on estimation of the time to repair as indicated in the written contract.

·  Review the quotes from the supplier and check prices, discounts and content, to ensure they are compliant with the SLA signed with the dealers and also with the service level signed by the customer.

·  Compile reports to discuss any out of contract repairs with customers. Ensure details are received from the dealers through an agreed format report, to show that the repair is related to an abnormal use

·  Hands on experience on the Loxea systems and platforms (Fleet Kompact, Optimum Automotive tracking platform)

·  Follow up to completion all pending repairs. Write a report on each repair to assess our performance in repairing the vehicle. For long repairs, be part of the team when the vehicle is handed back to the customer Write monthly reports to be shared with the dealers and for discussion on a monthly basis (performance reports based on the KPIs indicated in the SLA).

·  Write reports required internally or externally relating to service ad required for audit purposes

·  Participate in the monthly report meeting with customers and present KPIs related to the maintenance

·  Check the end of lease vehicles, return of relief cars from customers and report the gaps.

·  Participate in the evaluation of the used cars purchased from our dealers and from the market (buyback from customers). Participate in the delivery of new cars when needed.

·  Ability to mount trackers and review the timing of mounting trackers. Interact with the service provider to improve on efficiency.

·  Be the technical interlocutor of all the dealer workshops (including TKAS) and visit them from time to time to build the relationship and clarify our expectations.

·  Build monthly reports to be shared with the dealers and discussed on a monthly basis (performance reports based on the Kpis mentioned in the SLA)

·  Build monthly reports to be shared with the dealers and discussed on a monthly basis (performance reports based on the Kpis mentioned in the SLA)

·  Prepare accurate PACI reports on time & analyse & close the gaps identified from one month to another (service/maintenance & other needed)

·  Review monthly safety report and come up with trainings for clients according the safety needs

·  Use the Accident analysis using tool “Root Cause Analysis Flow chart” and create a report to be provided to Loxea and the customer

·  Investigate on all insurance accidents with repairs above Kshs.500,000 and prepare reports with safety recommendations

KNOWLEDGE, SKILLS AND EXPERIENCE

Minimum level of academic and professional qualification required to perform effectively in the role

·  Diploma in Automotive Engineering

Minimum level of experience required to perform effectively in the role

·  3 years of relevant experience in an organisation of comparable size of operations

WORKING RELATIONSHIPS

Internal customers

·  Workshop

·  Quality control

External Customers

·  Customers – For business opportunities & relationship Building

COMPETENCIES

Technical

·  Computer literacy

·  Product and technical knowledge

·  Warranty applicability

Functional

·  Writing skills

·  Presentation skills

Behavioral

·  Professionalism –maintains a professional approach based on ethics and LOXEA values

·  Integrity, honesty, and ethics- ensures ethical practices and integrity to protect LOXEA from reputational risk

·  Communication Skills

·  Customer orientation-is customer focused striking a solid balance between external and internal customer orientation

·  Resilience –is able to withstanding strategic and operational challenges and maintain momentum

·  Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader

How to Apply

If you meet the requirements, kindly forward your application enclosing a detailed word version of your curriculum vitae together with a cover letter by 27th November 2022 to dtdobieapplications@cfao.com

Please indicate Technical Advisor – Loxea Limited as the header of your email.

We are an equal opportunity employer