Senior Customer Service Engineer
About the company
Founded in 1991, Mindray
is one of the leading global providers of medical devices and solutions. Firmly
committed to our mission of “advance medical technologies to make healthcare
more accessible”, we are dedicated to innovation in the fields of Patient
Monitoring & Life Support, In-Vitro Diagnostics, and Medical Imaging System.
Mindray possesses a sound global R&D, marketing and service network. Inspired by the needs of our customers, we adopt advanced technologies and transform them into accessible innovation, bringing healthcare within reach. While improving the quality of care, we help reduce its cost, making it more accessible to a larger part of humanity.
Today, Mindray’s products
and services can be found in healthcare facilities in over 190 countries and
regions. In China, Mindray’s products and solutions can be found in nearly
110,000 medical institutions and 99% of Class A tertiary hospitals.
Note: Some Mindray
products are not available for sale in the United States and Canada.
What
you will be responsible for:
- Provide
technical/application support(e.g.
installation, maintenance, repair)to key
account customers;
- Deliver
training, spare parts and trouble-shooting services to local agents;
- Implement
headquarters’ service plans, and establish local service strategies for
both short & long term development of the market;
- Guarantee
customer satisfaction, analyze local competition dynamic, organize
adding-value service to local market, meanwhile building brand of Mindray
Service;
- Achieve
annual target of service revenue and team building.
What we are looking for:
- Bachelor’s
degree or above, majoring in biotechnology, biomedical equipment or
equivalent is a plus;
- More
than 3 years’ experience of customer service, preferable to have
experience managing/supervising at least 5 team members, including KPI
management and appraisal.
- Strong
coaching and leadership skills, able to motivate team member and partners;
- Have
rapport relationship with hospital BME department and rich experience in
arranging service marketing activities.
How to Apply