Manager ATM System Support – ATM Engineer
The Position:
The primary role of the
Manager ATM System Support – ATM Engineer is to maintain an efficient ATM
System, to deliver quality service to both internal and external customers and
provide high system availability of systems at all times and to provide
operational assistance and guidance in IT related areas to the Card Center team
and ensure compliance of the ATM system with payment associations (VISA &
MASTERCARD).
Key Responsibilities:
- Perform
core system administration tasks and custodian of ATM systems, ensure
security of systems and information. Maintain inventory of the systems and
perform authorized user support.
- Management
of performance for the ATM Services support team within Technology
comprising of system administrators and operators maintaining the bank’s
ATM systems and responsible for a 24/7-hour support.
- Managing
and supporting the ATM Systems to ensure stability and availability.
- Development
of ATM Scenarios and work with vendors in additional customizations.
- Overseeing
ATM configuration Support and 3rd Party Integrations.
- Support
ALL Project Management of ATM Implementation and rollouts.
- Establish
and maintain ATM schedules and controls to ensure timely delivery
compliance and mandates.
- Maintain
& review the ATM Software packages and Kernel parameter.
- Provide
technical expertise with respect to EMV and encryption capability and
assist in integration of our current line of business applications for the
latest & next generation of card solution.
- Ensure
24*7 availability of the ATM systems as required by users
- Perform
ATM System upgrades and apply system patches promptly received from system
vendors.
- Enforcing
Compliance to CBK and Card Associations standards i.e. Visa &
MasterCard.
- Following
established change management practices by ensuring that they are well
tested. and are rolled out in a manner that adheres to established
business processes.
- Continual
Service Improvement by recommending and implementing upgrades or changes
to the ATM system for increased performance, security or business benefits.
The Person:
For the above position,
the successful applicant should have the following:
- Bachelor’s
Degree in IT/Computer Science or related field.
- Have
a minimum of 4 years’ experience in Technology with the following;
- At
least 3 years’ experience in Card and ATM.
- At
least 2 years’ experience in Banking Operations.
- At
least 1 year experience in IT Projects.
How to Apply
The above position is
demanding role for which the Bank will provide a competitive remuneration
package to the successful candidate. If you believe you can clearly demonstrate
your abilities to meet the criteria given above, please log in to our
Recruitment portal and submit your application with a detailed CV.
To be considered your
application must be received by Monday 12th December
2022.
Qualified candidates with
disability are encouraged to apply.
Only short-listed
candidates will be contacted.