Our client, in the retail Industry, is looking to fill the position of a Last Mile Associate.
Location: Nairobi
Job Purpose: The Last Mile Associate
is responsible for supporting the effective operations of the Last Mile in
terms of on-time delivery and quality delivery within the agreed cost and
budget for online business channels, such as e-food, non-food, and marketplace,
etc.
Duties and
Responsibilities
Assets Responsibilities:
· Support the effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
· Contribute to the
development of detailed processes, quality control measures, and KPIs for a
seamless and effective last-mile operation.
· Review daily reporting
for all internal/external customers to assess performance and full order
management.
· Liaise with the IT team
for related IT issues which affect the day-to-day working of the site and
liaise with the IT team to ensure issues are resolved immediately.
· Find the most
appropriate solution to deliver goods to end customers to offer the
best-unified customer experience for the country at the lowest cost.
· Implement the delivery
of service contracts with providers/suppliers and ensure these are up to date
with their accurate application.
· Ensure that the
logistics services providers & suppliers upload accurate information &
documents in the Transport Delivery System.
· Ensure compliance that
all cash handling during the last-mile operations is as per the company’s
defined guidelines and procedures.
Merchandise
Responsibilities:
· Coordinate last-mile
resources as per the forecast provided by the different business units.
· Ensure required
resources (Vans, Bikes, and Drivers) are always available at all operational
sites.
· Participate in the daily
team meetings and provide inputs for operational enhancements.
· Support and track both
home deliveries and returns to/from stores/DC/suppliers.
Competencies, Education
Qualification, and Skills
Education Qualification:
· Bachelor’s Degree in
Administration, Commerce, Business Management, Computer Science, Information
Technology, or relevant equivalent.
· Training in E-Commerce
Operations, SEO, or SEM.
Functional / Technical
Competencies:
· Problem-solving skills
and detailed oriented.
· Analytical skills,
trouble-shooting skills; planning, and organizational skills.
· Proficient computer
skills – MS Office, SAP, Salesforce, advanced Excel skills.
· Communication and
Interpersonal skills.
· Excellent teamwork
skills and people agility with a high level of collaboration.
· Excellent interpersonal
and communication skills.
· Strong initiative drive
and organizational skills.
· Highly organized with
strong multitasking skills.
· Good problem-solving and
project management skills.
· English (Full
professional proficiency – Required)
Minimum Required
Experience:
· 2 years of professional
work experience working in logistics and supply chain
· E-commerce Fulfillment
and Last Mile Experience
· Commercial knowledge is
preferred
How to Apply
To apply, submit your application on our ATS at ats.flexi-personnel.com by
28th NOV 2022 under the LAST MILE ASSOCIATE job posting.
All applicants are advised to adhere to application guidelines
for consideration.
Only shortlisted candidates will be contacted.
NB: Flexi Personnel does not charge candidates for job
placement.
