Last Mile Associate Job in Nairobi, Kenya

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Last Mile Associate Job in Nairobi, Kenya

Our client, in the retail Industry, is looking to fill the position of a Last Mile Associate.

Location: Nairobi

Job Purpose: The Last Mile Associate is responsible for supporting the effective operations of the Last Mile in terms of on-time delivery and quality delivery within the agreed cost and budget for online business channels, such as e-food, non-food, and marketplace, etc.

Duties and Responsibilities

Assets Responsibilities:

·  Support the effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.


·  Contribute to the development of detailed processes, quality control measures, and KPIs for a seamless and effective last-mile operation.

·  Review daily reporting for all internal/external customers to assess performance and full order management.

·  Liaise with the IT team for related IT issues which affect the day-to-day working of the site and liaise with the IT team to ensure issues are resolved immediately.

·  Find the most appropriate solution to deliver goods to end customers to offer the best-unified customer experience for the country at the lowest cost.

·  Implement the delivery of service contracts with providers/suppliers and ensure these are up to date with their accurate application.

·  Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.

·  Ensure compliance that all cash handling during the last-mile operations is as per the company’s defined guidelines and procedures.

Merchandise Responsibilities:

·  Coordinate last-mile resources as per the forecast provided by the different business units.

·  Ensure required resources (Vans, Bikes, and Drivers) are always available at all operational
sites.

·  Participate in the daily team meetings and provide inputs for operational enhancements.

·  Support and track both home deliveries and returns to/from stores/DC/suppliers.

Competencies, Education Qualification, and Skills

Education Qualification:

·  Bachelor’s Degree in Administration, Commerce, Business Management, Computer Science, Information Technology, or relevant equivalent.

·  Training in E-Commerce Operations, SEO, or SEM.

Functional / Technical Competencies:

·  Problem-solving skills and detailed oriented.

·  Analytical skills, trouble-shooting skills; planning, and organizational skills.

·  Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills.

·  Communication and Interpersonal skills.

·  Excellent teamwork skills and people agility with a high level of collaboration.

·  Excellent interpersonal and communication skills.

·  Strong initiative drive and organizational skills.

·  Highly organized with strong multitasking skills.

·  Good problem-solving and project management skills.

·  English (Full professional proficiency – Required)

Minimum Required Experience:

·  2 years of professional work experience working in logistics and supply chain

·  E-commerce Fulfillment and Last Mile Experience

·  Commercial knowledge is preferred

How to Apply

To apply, submit your application on our ATS at ats.flexi-personnel.com by 28th NOV 2022 under the LAST MILE ASSOCIATE job posting.

All applicants are advised to adhere to application guidelines for consideration.

Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.