Position Title: Administrative Officer
Reports to:
Deputy Director for
Administration
Division :
Programs
Department:
Resettlement Support Center, Africa
Job Location:
Nairobi, Kenya
Grade Level:
5
Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.
Primary Purpose: This position is responsible for providing high-level
administrative support to the Resettlement Support Centre (RSC) Africa Deputy
Director for Admin. S/he also supports other RSC Africa admin focused strategic
initiatives with administrative, research, and other support as needed.
Essential Duties:
- Provides
the DDA with administrative and logistical support such as
logistics for events, meetings, and travel as needed.
- Anticipates
needs and is highly responsive to direct and anticipated requests,
providing fast, accurate, and thoughtful replies to requests and following
up on action items on behalf of the DDA.
- Follow-up
with relevant staff to ensure appropriate briefing material is completed
in anticipation of all events
- Works
with the Travel and Logistics unit to ensure DDA and other important or
sensitive travel is well-coordinated ensuring very clear schedules
and well-articulated itineraries.
- Supports
DDA to complete expense reports and ensuring that they are submitted on
time in compliance with the Finance Policies and Procedures.
- Manages
DDA’s calendar, formats information for internal and external
communication – memos, emails, presentations, reports, etc.
- Organizes
and prioritizes large volumes of information and calls and drafts written
responses or replies by phone or e-mail when necessary. Provides response
to regularly occurring requests for information
- Maintains
shared calendars and ensures action item holders are responsive to key
deadlines/milestones
- Organizes
key leadership team meetings including meeting logistics, agenda and
materials preparation and serves as the note-taker ensuring that
information is collected and summarized for easy comprehension of
critical stakeholders.
- May
in some cases attend meetings on behalf of the DDA, take meeting notes,
and provide feedback as needed. In addition, takes notes during any other
meetings as needed.
- Collaborates
with other stakeholders to support CWS Africa’s strategic initiatives,
including growth objectives, with research, analysis, and administrative
tasks
- Conduct
research upon requests and present findings
- Supports
admin in the coordination, organization and facilitation of CWS-wide
events and initiatives, as assigned.
- Performs
other duties which are assigned and developed to improve the operations of
CWS Africa.
Qualifications:
Education & Certifications:
- Bachelor’s
Degree is required (or 4 years of work experience in lieu of a bachelor’s
degree)
Experience:
- Experience
with event planning, coordinating travel logistics, and managing calendars
preferred
- Minimum
of 8 years of work experience, 5 years’ experience supporting senior
leadership preferably in a non-profit environment
- Direct
experience in managing sensitive and confidential matters with a high
level of professionalism
Skills:
- Strong
independent thinking skills with ability to work independently and follow
through on assignments with minimum supervision
- Strong
organizational skills with demonstrated experience working on multiple
projects simultaneously
- Strong
interpersonal skills with the ability to build relationship within the
organization and externally
- Excellent
administrative, and customer service skills
- Excellent
written and oral communication skills, including the ability to draft
correspondences and other communication with minimum direction
- Professional
maturity and strong decision-making skills
- Forward
looking thinker, who actively seeks opportunities and proposes solutions
- Proficiency
in Microsoft Office 365 (Outlook, SharePoint, Word, Excel and Power point)
and other work management platforms e.g. Monday.com
Abilities:
- Ability
to act with discretion and maintain confidentiality
- Work
with minimal supervision
- Manage
large and diverse workload under pressure with competing priorities.
- Maintain
the integrity of official records;
- Analyze
and solve complex problems and make sound decisions;
- Maintain
a high performance standard with attention to detail;
- Work
independently and contribute to overall operations of RSC Africa;
- Actively
participate in the implementation of the U.S. Refugee Admissions Program
(USRAP).
- Ability
to work in a multi-cultural environment required.
- Commitment
to diversity, equity, and inclusion and willingness to support CWS’ Platform
on Racial Justice as a CWS employee required.
Special Requirements:
- COVID
Vaccination is strongly recommended for all successful candidates
- The
candidate should be of good health, willing and able to travel extensively
in often difficult conditions, and have a high degree of flexibility. Must
have proof of Yellow Fever vaccination before traveling for RSC Africa.
- This
position is based in Nairobi, Kenya.
- This
position requires use of laptops at all time, competence in Microsoft
office packages is required.
- This
position may require travel in sub-Saharan Africa on short notice and
under sometimes difficult conditions to meet demands of a dynamic
operational program
- Background check which includes
references and an educational and criminal check is required before the
start of employment for International applicants.
- A
valid passport and the ability to maintain a valid passport throughout the
entire appointment is required, which includes having enough passport
pages for travel.
- Physical: This position requires
bending, squatting, crawling, climbing, kneeling, sitting, standing,
walking, pushing/pulling, handling objects (manual dexterity), reaching
above shoulder level, using fine finger movements and lifting/carrying
heavy loads.
- Environmental: Incumbents in this position will
be exposed to excessive noise, marked changes in temperature and/or
humidity, dust and infectious diseases, harsh weather climates, long work
hours, bumpy roads, extended travel, excessive sun exposure, and
non-ventilated spaces.
- Full
Time
- All
employees should be prepared to work from the CWS office within their
location of hire. Remote work arrangements may vary depending on location
and the governing rulings regarding the COVID-19 pandemic
How to Apply