Product Manager, Consumer Lending
The Position:
Reporting to the Senior
Manager, Digital S&L Product Management, the role holder is responsible for
management and driving growth of the bank’s Digital Consumer Lending products
portfolio as well as supporting execution of the bank’s long-term strategy to
achieve our vision and impact.
The role holder is responsible for defining the strategy, conducting research, generating product requirements, determining specifications, and driving uptake and growth of assigned products.
Key Responsibilities:
- Drive
growth and performance of the bank’s digital lending products through
customer acquisition, driving usage and collections.
- Define
and articulate the assigned products portfolio strategy articulating
market requirements, consumer trends and opportunities for growth.
- Coordinate
the implementation of activities across assigned products portfolio in
partnership with marketing and customer experience to drive customer
engagement to grow Net Promoter Score & reduce Customer Effort Score
as per set KPIs.
- Drive
daily usage of the assigned product portfolio performance in partnership
with Strategy, Credit and Lending Risk teams to ensure customer growth,
utilization, limits management, reduction in attrition & churn and
effective recovery of customers with customer value management teams.
- Liaise
with vendors & technology teams to ensure correct definition,
documentation, and implementation of product requirements for new products
and customizations of existing products to meet specific customer needs.
- Identify,
document & implement changes for process improvement, in liaison with
internal stakeholders from technology, risk and compliance, credit and
other departments.
- Provide
technical & thought leadership throughout various stages of solution/
product development lifecycle – planning, design, specification,
implementation, and launch.
- Assesses
market competition by comparing the bank’s products to competitors’
products within the financial services industry.
- Interpret
and analyze product performance, customer insights and market research
data to evaluate ideas, suggestions and make recommendations to drive
growth.
Qualifications
For the above position,
the successful applicant should have the following:
- Bachelor’s
degree from a recognized university.
- Professional
qualifications in Product Management, Project Management, AGILE Practices.
- 6
years relevant work experience with at least 3 years’ experience in
product management & business development supporting the delivery of
digital consumer and business products in a high growth environment.
- Experience
in Project Management/ Delivery in the Financial Services, Sales &
Service sector.
- Strong
interpersonal and communication skill
How to Apply
The above position is
demanding; for which the Bank will provide a competitive remuneration package
to the successful candidate. If you believe you can clearly demonstrate your
abilities to meet the criteria given above, please log in to our Recruitment
portal and submit your application with a detailed CV.
To be considered your
application must be received by Monday 31st October 2022.
Qualified candidates with
disability are encouraged to apply.
Only short-listed
candidates will be contacted.
