Continual Service Improvement Specialist
The Position:
Reporting to the Senior
Manager Continual Service Improvement, the Continual Service Improvement
Specialist will be responsible for identifying and understanding the underlying
causes of Technology incidents as well as identifying the best method to
eliminate that root cause.
Key Responsibilities:
- Ensuring
assigned Problems are resolved within their SLA.
- Updating
and management of the Known Error Database (KEDB).
- Recording,
managing, and advancing the problem by escalating to an elevated level of
expertise, if appropriate, by integrating with change management, incident
management, and configuration management.
- Participating
contributing to major Problem review.
- Preparing
change requests for the Senior Manager to eliminate known problems.
- Working
with the Senior Manager Continual Service Improvement and Cross functional
teams to identifying underlying causes of incidents and preventing
recurrences.
- Minimizing
the impact of unavoidable incidents.
- Making
temporary solutions (workarounds) available to incident management.
- Ensure
development of final solutions for known errors.
- Performing
trend analysis of important services or historical incidents.
The Person:
For the above position,
the successful applicant should have the following:
- Bachelor’s
degree from a recognized university.
- Professional
qualification in ITIL or Project Management.
- 4
years’ experience in Technology.
- 2
years’ experience in I.T Service Management.
- 1
years’ Experience in Problem Management and Project Management.
How to Apply
The above position is
demanding role for which the Bank will provide a competitive remuneration
package to the successful candidate. If you believe you can clearly demonstrate
your abilities to meet the criteria given above, please log in to our
Recruitment portal and submit your application with a detailed CV.
To be considered your
application must be received by Monday, 7th November
2022.
Qualified candidates with
disability are encouraged to apply.
Only short-listed
candidates will be contacted.
