Business Analyst
Job
Purpose:
The
Business Analyst’s role is to elicit, analyse, document and validate the
business needs of stakeholders, be they customers or end users. This includes
interviewing stakeholders, gathering and compiling user requirements to
understand the technology solutions they need.
The Business Analyst will also apply proven communication, analytical and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive by exploring Emerging technologies to optimize business processes. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements.
Majorly, the BA acts as bridge between
specific Business Units/Subsidiaries and IT Services, planning and coordinating
operational activities by maximizing the value provided by systems to that
particular business unit or Subsidiary. In addition, work with users to
identify ways in which IT services can benefit their business, and define the
detail of their requirement in terms of functionality and performance.
Responsibilities
·
Strategy
& Planning
·
o Collaborate
with project sponsors to determine project scope and vision.
o Clearly
identify project stakeholders and establish user classes, as well as their
characteristics.
o Conduct
interviews to gather user requirements via workshops, questionnaires, surveys,
site visits, workflow storyboards, use cases, scenarios, and other methods.
o Identify
and establish scope and parameters of requirements analysis on a
project-by-project basis to define project impact, outcome criteria, and
metrics.
o Work
with stakeholders and project team to prioritize collected requirements.
o Research,
review, and analyze the effectiveness and efficiency of existing
requirements-gathering processes and develop strategies for enhancing or
further leveraging these processes.
o Maintain an understanding of
business’ processes and their IT needs.
o Maintain an awareness of current
and emerging technologies.
o Identify opportunities where
business objectives can be met by using IT.
o Develop and manage relationships
with business and subsidiary management and assist all levels within the
business area to define their overall business requirements.
o Provide Business units/
Subsidiaries with advice, guidance and assistance in the identification,
selection, testing, and analysis of IT Services’ capabilities.
o Work with users to define the
details of their requirements, in terms of functionality and performance.
o Support introduction of new services
§ Documentation design
§ Training IT Services staff
§ Training users and Service Delivery
Group
o Pro-active identification of
value-adding IT business solutions for the business units he/she represents.
o Ensure business requests align with
IT strategy and recommend IT solutions that will maximize influence and
business processes improvements.
o Draw out business prioritisation process
– assist in ‘making the case’ for funding and supporting stakeholder discussion
leading to approval.
o Represent specific business user
constituencies in developing SLAs ensuring that realistic but robust
requirements are submitted.
o Produce systems development
specifications in alignment with expressed business needs.
o Interact within IT Services
structure facilitating the understanding of specific requirements and adequate
packaging of service for represented Business/Subsidiaries.
o Monitor overall and Business
Unit/Subsidiary specific operational service performance against SLAs within
specific user constituencies.
o Monitor overall operational service
performance against SLAs and trigger appropriate actions in case of breach.
o Monitor overall application and
functionality build, ensuring requirements are implemented.
o Manage key stakeholders in IT and
business community and ensure tight alignment of IT initiatives with the
business objectives.
o Coordinate communication strategies
with end-users and business community.
o Establish (with Business and
Technical Solutions) the best technical approach to deliver cost-effective
solutions satisfying the business requirements and needs.
o Monitor specific functionality
build, ensuring requirements, budget and calendar are respected.
o Assist with service release
acceptance and user testing.
o Voice concerns and/or satisfaction
of the user community with IT service, effectively creating a continuous
improvement circle.
Qualifications
o First degree in Business or ICT
related Discipline
o Certification in Business Analysis
(CBAP) – (Certification in Six Sigma, Prince2 and PMP will be an added advantage
o Knowledge of business modelling
conventions and/or a mainstream software development framework (e.g. AGILE,
CMMI) are an advantage.
Years of Experience:
o Minimum 5 years’ experience in a
similar role
o Minimum 2 years’ experience in
Project Management within Financial Services & ICT
·
How to Apply