Management Trainee
Job description
This is a training position in preparation for the position of an
Assistant Branch Manager. The person is responsible for assisting in the smooth
operations of the branch including sales and marketing, customer service, human
resource management, building and plant maintenance, inventory management,
financial control, safety and security of the company assets.
Principal Accountability
Sales and marketing
- Assist RCSA/RCSE in welcoming customers,
understanding customer’s needs, recommending the right products &
services to suit the customer’s needs and up/cross sell where possible.
- Ensure that current customers are looked after in
the best possible manner.
- Oversee the customer service staff providing support
and direction as and when needed.
- Assist BM/ABM in daily branch management duties.
- Monitor branch FPs, evaluate gaps and strategize
growth avenues in liaison with the BM/ABM.
- Assist the BM in implementing all sales and
marketing objectives of the company.
Customer Service
- Analyse customer feedback, inform Retail Service
Manager of any complaints and where possible and immediate, deal with any
complaints in a positive and timely manner.
- Build and maintain good rapport with customers.
- Oversee overall customer satisfaction across all
customer categories.
Human Resource Management
- Oversee that all guidelines and policies in respect
to labour and human resource are adhered to.
- Recommend staff for promotion within the branch to
HOR-E in accordance with the company regulations.
- Oversee human resource matters at branch level.
- Ensure that the delegated duties of the staff are
being carried out in line with their responsibilities.
- Assess training needs and ensure that appropriate
training is provided.
- Build and maintain a cohesive and motivated team at
the branch level.
Building and plant maintenance
- Carry out regular checks of the entire premises and
other assets.
- Ensure that the premises are clean and aesthetically
appealing at all times.
- Ensure that all company assets are well maintained
and accounted for.
Administration (Inventory management,
financial control, safety and security)
- Prepare daily, weekly, monthly reports as required
by the management.
- Oversee that the workshop and stores functions are
carried out in an efficient and timely manner.
- Ensure that the inventory records are accurately
maintained and carry out physical monthly stock takes.
- Oversee receivables management at the branch level
and ensure that it conforms to company policies to enable the company meet
its financial commitments.
- Manage petty cash function.
- Ensure that company stationery is stored safely.
- Ensure that all company documents are stored safely
and filed in an orderly manner.
- Maintain offsite backups for all important records.
- Ensure that the company assets are well secured from
theft, fire and any other potential risk or hazard.
Key Competencies
- Leading and supervising.
- Working with people
- Writing and reporting
- Analysing information
- Planning and organizing
- Entrepreneurial & commercial thinking
- Delivering results & exceeding customer
expectations
- Coping with pressure
Requirements
The minimum requirements of this job are:
- Degree in sales and marketing or commerce or business
administration.
- At least 2 years experience in the position of a
customer service executive within our organization or at least 3 year
experience at a similar position in the automobile industry.
- Knowledge of the auto mobile industry as well as automobile
mechanics is an added advantage.
- Practical business management skills.
- Computer literacy.
Role overview – Operations & Admin
Industry – Retail, Fashion & FMCG
Years of Experience – 4-8 years
Location – Nairobi
Must have skills
- Sales Acumen
- Sales & Marketing Alignment
- Sales Analysis
- Management by Objectives
- Planning Budgeting & Forecasting
About AutoXpress Ltd
AutoXpress is an East African, market leading importer,
distributor and retailer of tyres, auto parts and accessories offering an
extensive range of repair and maintenance services through a well-established
network of 50+ outlets across Kenya, Tanzania, Rwanda and Uganda.
How to Apply
Go to https://www.shortlist.net/jobs/3106 to apply.
