Front Office Trainee
Reporting to the Training Manager, the trainee will be
responsible for learning and familiarizing with various activities and
operations within their departments. He/She will be required to uphold company
policies and requirements at all times.
Responsibilities
Under the supervision of the Departmental Trainer and Training
Manager, The trainee shall learn how to:
- Check in the arriving guest and
check out the departing guests in a friendly and caring manner according
to the Kempinski Experience Assessment( KEA) standards.
- Upon check in, register guest and
assign rooms. Accommodate special requests whenever possible. If
needed, assist guests in completing the registration cards. Use
suggestive selling techniques to sell rooms and to promote other services
of the hotel.
- Verify the guest’s method of
payment and follow established credit-checking procedures or refer cash
handling payment to cashiers.
- Upon departure of guests, process
the guest check out procedures. Inquire for last minute charges.
Receive payment from guests. Settle the guest account and give copy
of the invoice.
- Handle all front office cashiers’
transactions such as posting charges to guests and exchanging foreign
currency according to the procedures. At the end of shift, balance
their cash float.
- Answer all guest requests and
questions in a friendly and caring manner, whether by telephone or in
person, provide/receive information and takes appropriate actions or refer
the matters to the relevant persons to handle. It may be and not
inclusive of issuing a safe deposit box, handling messages or dealing with
a complaints.
- Coordinate room status updates
with the housekeeping department by notifying them of late check-outs,
early check-ins and special requests.
- Keep themselves informed of
product and service knowledge as well as the hotel daily and meeting
activities.
- Possess a working knowledge of
the room reservation procedures.
- Maintain the neatness of his/her
working area.
Qualifications
- Degree/ Diploma in Front Office
Operations from a recognized learning institution
- No work experience is required
- Less than one year since
completion (2021/2022)
- Kenyan Citizen
- Completed coursework (Even if not
graduated)
- Ability to work and communicate
in a multinational environment
- Excellent grooming skills and
must be well versed in professional and personal etiquette
- Good Communication skills
- Out going with a positive
learning attitude.
How to Apply