Branch Customer Service Assistant – Eldoret
To provide administrative and technical support to the branch, captive
and independent intermediaries. To provide general customer service in respect
to all lines of business for all CIC subsidiaries.
Duties & Responsibilities
- Check compliance of agents with IRA regulations;
- Confirm compliance of the necessary regulatory
business licenses;
- Provide input for the branch reports;
- Coordinate day-to-day branch administrative issues;
office cleanliness, equipment functions for efficiency in the branch;
- Receive, stamp, scan, index and distribute mail
within and outside the Branch;
- Handle phone calls and visitors, as well as resolve
customers’ communication through electronic and physical channels;
- Introduce various CIC products to both new and
existing clients;
- Handle customer service issues in underwriting and
claims;
- Escalate Customer queries to the relevant job role
if necessary;
- Maintain professional ambience within the office
premises;
- Promote the organization’s customer service charter;
- Generate quotations in consultation with the Branch
Underwriter and Branch Manager;
- Safe Keeping and accountability of security
documents i.e. motor insurance certificates, log books, payment receipt
vouchers, discharge vouchers, policy documents, revenue stamps, and any
other such documents;
- Support all CIC events in the branch territory both
for internal events and those involving CIC Stakeholders and /or the
general public; and
- Participate in premium collection and renewal follow
up for the branch.
Academic Qualifications
- Bachelor’s degree in a related field
Professional Qualifications
- COP, Insurance/Business Diploma as an added
advantage
Experience
- Up to three (3) years’ relevant experience
Skills and Attributes
- Excellent communication and presentation skills
- Problem solving skills
- Excellent interpersonal skills
- Excellent customer care skills
- Good negotiation skills
- Computer literate in MS Office and other office
applications
- Understanding of the working environment
/competitors
How to Apply
If you have the aforementioned professional and academic
qualifications and you are ready to execute the above mandate, strictly apply
through: https://cic.co.ke/career/ clearly
indicating the position being applied for.
The application should reach us by close of business on Friday,
16th September 2022. Please note only short listed
candidates will be contacted. If you do not hear from us by Monday, 31st October
2022 consider your application unsuccessful.
N/B: This job advert is open to internal and
external candidates.
