JOB REF: CCO 004/2022- Customer Care Officer
Duties /Responsibilities
- Ensure
provision of quality service to customers
- Handling
various routine inquiries received by phone and emails from internal and
external stakeholder (Telephone management)
- Directing
queries to relevant officers and ensuring that feedback is promptly given
- Assist
clients/members with completing documentation as may be required and
opening of accounts
- Registration
and handling of customer complaints
- Receiving
walk in clients
- Manage,
maintain and update Client’s data/ office records
- Following
up on clients to constantly ensure we meet our service standards
- Responding
to clients enquiries through phone calls, messages and emails
- Doing
weekly, monthly and annual reports to the supervisor regarding customer
service
Qualifications
- Diploma
or degree in Business Management or any related Course.
- At
least 2 Years’ experience in Customer care position with sales experience
as an added advantage
- People
Management skills.
- Pleasant
personality & Good interpersonal skills.
- Knowledge
& Competencies of Computer skills.
- Planning
skills and Communication Skills (Written and oral).
- Keen
to Detail
Integrity, Professionalism and Unquestionable ethics
How To Apply
If you meet the specific
requirements for the position of interest, apply online paying keen attention
to the following two (2) step process;
- By
filling in the online data form.
- Followed
by Sending an Application Letter addressed to:
The Group Managing Director
KUSCCO Center 4th Floor
Upper Hill,
Kilimanjaro Avenue
P.O. box 28403-00200
Nairobi.
Together with a detailed
Curriculum Vitae (CV), indicating current and expected salary, contacts of at
least three references and daytime telephone. Attach copies of
certificates/testimonial and email to recruitment@kuscco.com.
Application deadline: 7th October, 2022 at 5:00pm. Only
short listed candidates will be contacted.
