Client Service Executive
Our client is an Employee
Experiential Agency that develops people-centered and growth-focused
experiences for their client’s workforce.
They seek to hire a Client
Service Executive who exemplifies the company’s value of
Customer Obsession. The individual will be responsible for building and
maintaining relationships with current and potential clients and providing them
with information about new products or services
Roles and Responsibilities
- Provide
a positive and professional client service experience
- Manage
client inquiries and communication
- Provide
clients with technical assistance on products and services
- Service
sales prospects, follow up and in liaison with the sales team close sales
- Give
a detailed brief and status reports to the event execution team
- Develop
proposals in liaison with the sales lead
- Manage
staff and client calendars, make sales calls and schedule sales meetings
- Attend
client meetings and maintain records and minutes of meetings
- Attend
to client complaints and escalate complex queries and issues to management
- Build
positive client relations by checking in regularly with clients
- Maintain
client records and document processes
- Identify
potential client services concerns and facilitate proactive intervention
steps
- Keep
track of emerging trends and communicate new products to clients
- Recommend
product improvements based on client services feedback.
Required Specifications
- Proven
experience working in client service, client management, customer service
marketing or related field
- Must
have a people-first mentality and emotionally intelligent
- Possess
great customer service skills
- Must
be a great product representative with sales and Business development
skills
- Proactive,
inquisitive, curious and able to solve problems and provide solutions
- Bachelor’s
degree in business administration or an industry-related field.
- The
ability to work efficiently under pressure.
- Excellent
organizational and time management skills.
How to Apply
Interested and qualified
applicants are invited to email their CVs to Fanisi HR Solutions at careers@fanisi.net by Saturday
10th September 2022 with the subject line ‘Client
Service Executive’. Only shortlisted candidates will be
contacted.
