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Applications Support Officer Job in Kenya

Applications Support officer

Job Purpose
Provide user support for inhouse developed applications.

Responsibilities and Accountabilities
 Develop and automate reports on the Jasper BI platform.
 Code review and liaising with digital team for changes.
 Perform UATs on systems developed by digital team.
 Migrate source code developed by both the digital team from UAT to Live Environment and thirdparty vendors for the ongoing projects.


 Support of internally developed applications  this will include troubleshooting and resolving program bugs and errors.
 Support for API’s implemented for application integrations  this will include
troubleshooting and resolving program bugs and errors.

 Address system access challenges.
 General housekeeping of systems such reindexing, patch fixes, etc.

 Database backups and restores.
 Develop reports and data extraction queries on need basis.
 Manage service accounts for the various applications.
 Proactively evaluate existing applications to ensure optimal functionality and
perform updates.


Key Performance Indicators

 Improve service availability of software applications;
 Enhance software resilience by incorporating security by design development.
principle; Nil vulnerabilities detected on software vulnerability scans;

 Optimize software code for enhanced operational efficiency.
 Develop, test and deploy applications in line with the project schedule and
budget.

Minimum Requirements (Academic, Professional and Work Experience)
 1year experience;
 A degree in information systems, computing studies, IT or any other related
fields;

 Knowledge of programming languages like SQL, Java and .Net Languages;
 Interpersonal skills;
 Previous experience as an application support analyst or a similar role;
 Knowledge of software design and programming principles;
 Professional certifications such as Microsoft’s MCSD or MCPD would be of
added advantage.


Competencies and Attributes (Personal traits and technical skills).
 A flair for creating wellpresented software that is technically sound;

 Outstanding analytical, problemsolving, and communication skills;
 Collaborate with coworkers to facilitate the creation of large, complex
developments, as required;

 Excellent organizational and time management skills;
 Selfdriven, flexible, and innovative.

Relationships and working contacts
Internal Stakeholders: Group and all Bank entities
External Stakeholders: Service providers

Work EnvironmentOffice setup

How to Apply
Send your current CV and brief application letter to
 recruitment@boakenya.com
Application deadline is 13th September 2022.

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