Call Center Agents
Location: Nairobi
Our client, an
international organization who is a leading provider of language interpretation services
is seeking to recruit Lingala speaking
call center agents.
Duties and
Responsibilities
- Assist our client’s community and help resolve
inquiries empathetically, accurately and on time.
- Make well balanced decisions and personally driven
to be an effective advocate for our community.
- Investigate and resolve issues that are reported
on client platform such as requests for account support.
- Respond to user inquiries with high quality,
speed, empathy and accuracy.
- Gather, analyze and utilize relevant data to
develop ways to improve the overall user experience on the site.
- Identify inefficiencies in workflows and suggest
solutions.
- Recognize trends and patterns and escalate issues
outside the company policy to the global team.
Qualifications and
Experience
- Between 21-35 years.
- Must be living in Kenya legally.
- Must speak fluent English and
Lingala languages.
- College education mandatory.
- Must be currently unemployed or working as a
casual.
- Must possess strong interpersonal skills, verbal
and written communication skills and most importantly empathy.
- High affinity and cultural awareness of
political/social situation regarding the relevant market/region.
- Must have KRA pin, bank account, NSSF & NHIF
documents.
How to Apply
To apply send your CV
to: Flexi Personnel ATS or recruit@flexi-personnel.com latest
by 17th August
2022. Indicate English
and Lingala languages on the email subject for easier
retrieval and placement.
NB:
Flexi Personnel does not charge candidates for job placement