Waiters and Waitresses
Saape Lounge is looking
to fill in the above position, to be based in Nairobi.
Job Purpose
You are responsible for
ensuring that customers have a satisfying dining experience. You are expected
to provide fast, efficient and courteous service. You also discuss coordination
between the kitchen and the dining area and review any customer service issues
from the previous day or shift.
Responsibilities
- Greet and escort customers to their tables
- Present menu and provide detailed information when
asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware
and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, order slips
or by memorization
- Communicate order details to the kitchen staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and
presentation and report any problems
- Arrange table settings and maintain a tidy dining
area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to
kitchen for cleansing
- Meet with restaurant staff to review daily
specials, changes on the menu and service specifications for reservations
(e.g. parties)
- Provide excellent customer service to guests
Qualifications
- Diploma in food and beverage management
- A degree in Hospitality Management is an added
advantage
- Proven work experience as a waiter or waitress
(Minimum1 year)
- Strong organizational and multitasking skills with
the ability to perform well in a fast-paced environment
- Active listening and effective communication
skills
- Team spirit
- Flexibility to work in shifts
- Attentiveness and patience for customers
How to Apply
Qualified candidates
should send their CV and application letter quoting the Job Title on the email
subject to hr@saape.co.ke. This is an urgent
position and will remain open until it’s filled. Only qualified
candidates should apply.